MFP Copier Blog
The Week in Copiers Five Years Ago
The Week in Copiers Five Years Ago
Second Week of December 2015
Today was just one of those days where I couldn't move anything forward. Thus I took a trip back in time 5 years ago this week. That was the time when we all thought Toshiba Tec was toast, we witnessed the complete failure of Sharp and then the million page test massacre that Samsung put one of their MFP's through. That one million page test was equivalent to 120 trees.
Enjoy all of these awesome copier threads from 5 years ago this week!
Who Would be a Viable Buyer for Toshiba Tec
Konica Minolta's JT Suite 6 takes new modular approach to print automation
Astro-Dynamic Print Services Eyes Continued Growth with the Help of Canon Solutions America
Konica Minolta South Africa targets small and mid-sized offices with cost efficient yet versatile bizhub MFPs
Konica Minolta Relying on Pioneers.io to Further Drive Collaboration With Business & Productivity Start-ups
Konica Minolta Business Solutions Europe selects LOGICnow to support the delivery of Managed IT Services
Konica Minolta Business Solutions Europe selects LOGICnow to support Managed IT Services
We all thought Sharp Corp would be next to drop, but Toshiba Tec may be sold first
Kyocera intensifies its Managed Print Solutions service
Lead for Two Production Print/Copier/Scanners in New Hampshire
To Ricoh "What I Want for Christmas" 2015
Spicers and Xerox in MPS deal
Ricoh Australia creates a smarter workplace using its
Tweleve Days of Christmas "What my Copier Company Offered to Me"
Re: We all thought Sharp Corp would be next to drop, but Toshiba Tec may be sold first
Xerox Survey: Consumers Want Tech Brands to Play Wider Role in their Lives
SCC wins major Managed Print Services contract with Devon County Council
Print Audit® Launches Embedded Application for HP OXP-Enabled MFPs
Vya Boosts Productivity and Color Capabilities with Two New Xerox Presses
Lead for Three Color Copiers in California
Re: Samsung Copier Million Page Test "A Tree Massacre"
Re: We all thought Sharp Corp would be next to drop, but Toshiba Tec may be sold first
COMPUTERWORLD NAMES BALAJI RANGASWAMY AND BOB LAMENDOLA PREMIER 100 TECHNOLOGY LEADERS
First on Colour installs a Ricoh Pro C7110x
More than 80% of hospitals report opportunities to integrate workflows to meet accountable care goals
Altec's doc-linkTM , the Exclusively Endorsed Document Management and Workflow Solution, Experiences Record Annual Sales Growth with Sage
Stratasys 3D Printing Solutions Integral to Launch New Light-Weight, Solar Powered 'e-floater' Electric Scooter
Xante Announces New Digital Printing System Ilumina HWC with Polyester Plates PlateMaker 7
ETG Print
Re: Uniflow vs. Equitrac
2016 Top 100 Summit Location and Dates Announced
Tameran Graphic Systems Expands its Portfolio of Large Format Paper Folders with Six New Models
Re: To Ricoh "What I Want for Christmas" 2015
Jon Langdon with DocuWare Chats about Dealer Value with Version 6.8, DocuWare Forms, Mobility & SMB Adoption
Canon imagepress C1 specs
Memjet v. HP: 3D Printing to Be Excused from the Courtroom?
Newbury1310
Visioneer Picks Feintuch Communications to Conduct PR Campaigns for Scanner Product Lines
M-Files Announces 2015 Global Partner Of The Year Awards
To Ricoh "What I Want for Christmas for 2020"
I always like to start these Christmas blogs with a post some sinppets about Christmas tradition in other countries.
New Zealand
Families traditionally gather for a Christmas Day lunch. Traditional foods include roast beef, turkey, lamb, salads and roast vegetables. More recently, as appropriate to the often hotter weather of the day, it has become popular to serve local seasonal produce such as cold meats and seafood (such as eel). Increasingly common, instead of a formal dinner indoors, New Zealanders relax outdoors on Christmas Day and enjoy a barbecue lunch on the beach—popularized since the 2000s. Similarly, dessert also includes a mix of traditional winter Christmas food such as plum pudding, fruit mince pies, and Christmas cake alongside local traditions, such as pavlova topped with summer fruits or kiwifruit. (copied from wikipedia)
This blog will mark the thirteenth blog that I've posted over the years for "What I Want for Christmas" from Ricoh. Over the years I've asked Ricoh to supply me with new products, and services that could help me sell more Ricoh stuff! That's all I want is some cool new stuff for Christmas.
Geesh, what do I want this year, hmmmm…..now some of these are replays from last years wishes, but if you don't ask you don't get! Thought I would also use some quotes from one of my fav Christmas movie. Can you guess the name of the movie? If so PM me and I'll hook you up with a FREE one year Premium Membership.
To Ricoh "What I Want for Christmas 2020"
1. What about giving us a 70/80/90 page a minute A4 black MFP's? Ya know something we can crush the market with? But they would have to come with finishing capabilities and color would be awesome too!
"Strange, isn't it? Each man's life touches so many other lives. When he isn't around he leaves an awful hole, doesn't he?"
2. I still want a 36 inch color wide format MFP that's toner based, and none of the wishy washy gel ink technology. More and more clients have the need for one wide format device in the office.
"Remember the night we broke the windows in this old house? This is what I wished for"
4. Can you get me some inventory for Christmas? I just want to be able to to purchase the stuff that you say you sell!
"Now, you listen to me! I don't want any plastics, and I don't want any ground floors, and I don't want to get married - ever - to anyone! You understand that? I want to do what I want to do. And you're... and you're..."
5. I'm really needing a social media app for the copiers. With all of the content I'm producing I could scan legacy documents, brochures and other stuff directly to Linkedin, Facebook, Instagram, Pinterest and really start creating an awesome branding campaign. I really getting tired of scanning to folder, saving the image and then uploading to social media. A scan2social media app would really be the best gift in the world!
"Merry Christmas, movie house! Merry Christmas, Emporium! Merry Christmas, you wonderful old Building and Loan!"
6. Now, this one isn't for Ricoh but for our leasing partners. Can you give us an approval department before Christmas? All we hear from is your decline department now. Would be great to get all of this business booked before the end of the year!
"You've been given a great gift, George: A chance to see what the world would be like without you"
7. How about some more videos of your products on YouTube. However not those generic ones with the nice music and graphics. I'd like to have more detailed videos that show features and how they will help my clients with their business processes.
What is it you want, Mary? What do you want? You want the moon? Just say the word and I'll throw a lasso around it and pull it down. Hey. That's a pretty good idea. I'll give you the moon, Mary.
8. I would also like to have one color A3 MFP and one color A4 MFP and can you make it with speed and color license? This way I only have to stock two devices in my inventory. I can then subscription sell the speed and the color when I need it. This would allow me to see black devices and color devices when needed and offer subscription upgrades for speed and color!
Strange, isn't it? Each man's life touches so many other lives. When he isn't around he leaves an awful hole, doesn't he?
9.Here's another really cool idea for Christmas. Can you standardize all of the accessories so that they work on of the devices? This way we don't have to upsell clients that have needs for additional options.
" HOT DOG"
10. I'm thinking this is not going to fly, but if you don't ask you don't get I want a wide format copier/printer/scanner with an automatic document feeder! It only has to hold 20 pages. If you can do it for fax machines you can surely make it for the wide formats.
To Ricoh "What I Want for Christmas in 2019"
To Ricoh "What I Want for Christmas in 2018"
To Ricoh "What I Want for Christmas in 2017"
What I Want for Christmas from Ricoh 2016
What I Want for Christmas from Ricoh 2015
What I Want for Christmas from Ricoh 2014
What I Want for Christmas from Ricoh 2013
What I Want for Christmas from Ricoh 2012
What I Want for Christmas from Ricoh 2011
What I Want for Christmas from Ricoh 2008
What I Want for Christmas from Ricoh 2006
-=Good Selling=-
COVID19 Remote Working Day One Hundred and Eighty-Seven of Selling
COVID19 Remote Working Day One Hundred and Eighty-Seven of Selling Copiers
It took me ten months but I was finally able to complete my first in office demo. It was one of those most interesting days in quite sometime. I received notice last night that I needed to get to the office early in order to have our wide format ready for a demonstration. COVID19 had reared it's ugly head an one of my team members is quarantined and I was able to pick up the slack.
Initially my plans were to arrive at the office by 8AM, however a severe accident stopped traffic and my arrival was more like 9AM. My demo was scheduled for 12PM-12:30PM however there was much to do and much to prep for. By 11AM I was finished and ready for my clients. As it worked out my clients had heavy traffic getting to my office and by the time they arrived it was after 1PM.
The demo went well and not so well. When a client is coming from one brand to another there are always a few features that one tends to get use to. In my case it was two key features that my Ricoh device could not replicate, however there were three features that Ricoh offered over his existing brand that he did like. When it came down to the end I presented the pros and cons and of course there were a few additional action items that I could not act on immediately. Thus the client had to leave and an order was not signed. I've already followed up on those action item and I will be calling tomorrow. This opportunity is $24K.
I felt rusty during the demo, it had been sometime since I've demo'd an MFP and there were times when I felt like I was fishing for the right buttons to push when those questions came up. Yet I did admit that it's been 10 months since I did a demo on this device and apologized for not remembering all of the steps. All in all it seemed to go over well as anything does in the time of COVID.
One thing I did notice is that I couldn't see an expression on their faces since we all had masks on. I felt like that was an dis-advantage for me and an advantage for the client. Never the less we got through it.
I'm now down the last 8 selling days of the year. I received the one signed PO yesterday for $8.4. I still have five opportunities in the weeds that total another $70K. In addition I believe another $30K that will happen in the next eight days. The reason for counting these is because with one account I have a meeting for next week.
The other reason is because I performed a test with another client. I emailed the order docs late Monday , and they have lease trigger date for this month. With the meeting we had on Monday I went over the logistics of the install, received the verbal but was told that the docs have to be signed off by another person. The test was to schedule an short appointment with the client to go on-site and gather the network report from the existing MFP. Once that was appointment was approved it told me there's a good shot that this opportunity will happen. Had they told me no then that would have raised a red flag as to "why not"?
Yesterday also had me with a larger net new client that needs to make a content change rather ASAP. Our first meeting took place yesterday and is scheduled for tomorrow. I believe as long as we can develop the SOW and pricing by next week that this opportunity has a shot also. I have not clue as to the revenue yet but have an idea that it could be rather substantial.
All is all while some opps are still in the weeds, and with 37% of the month left. I'm still optimistic that I can make this happen. There's no place to go but up!
-=Good Selling=-
COVID19 Remote Working Day One Hundred and Eighty-Four of Selling
COVID19 Remote Working Day One Hundred and Eighty-Four of Selling Copiers
The blog I wrote last week centered more about how I feel about the state of our industry. There's no getting around the fact that business is not what it used to be for copiers. But who the frak needs copiers when you can also offer up content solutions?
Today I received a referral for a content opportunity and it's going to be a decent sized one. Thus in the last 30 day I have three content deals working. Yes, one of those opportunities has some hardware in it, one is in the lowish 5 digits, another in middle 5 digits and todays meeting could be upper five digits for revenue. Trust me I have no problem with change and if content is going to drive my business then I'm all in!
Of course that one content deal is from last month and that's the one that has the content and some hardware in the offering. The DM had a tough week last week and emailed me stating that they required a couple of additional days to render their decision. At the first of the month this is the opportunity that would make me or break me for the month of December. That $53K can go a long way and I'm resigned to being somewhat patient right now.
Late Friday I received a purchase order for an A3 color for $8.5K, however it the PO was not signed. I'm hoping to have that back tomorrow to kick off my week. In addition I had a verbal come across from another existing account for $16k and documents were sent today with an urgency to get these back this week.
Just a few moments ago I sent another quote to an existing account for $17K and I have a feeling that this has some good legs for December also.
December is always a tough month and since I need 80K it's going to be that special type of grind. Nothing gets over looked, extra hours and prepping for each day goes along way.
I've got a few other opportunities out there but I didn't have the chance to move those forward today. Tomorrow will be a mix of follow ups along with some mild prospecting. The only thing that counts now is to get some of these opps under my belt so I can focus on some of those that are in the weeds.
COVID19 is sill an issue in NJ, however it seems many of the smaller SMB accounts are navigating it quite well. Smaller SMB's for me is 30 employees or less and still putting focus on the AEC market.
More to come, apologies for the short blog tonight, however I have a ton or work that still needs to be done.
-=Good Selling=-
MSP, MSSP & IT Industry Notes for December 6th, 2020
MSP, MSSP & IT Industry Notes
December 6th, 2020
MSP, MSSP and IT Industry Notes
Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.
What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.
Panasonic to Shutter Document Scanner Business & Unified Communications (Global)
- Another casualty of COVID19. Panasonic to close their global document scanner business along with Unified Communications
- Will continue to supply hardware through January 2023 and service and parts until 2029
- Closure scheduled for March 31st, 2021
Lead for IT Services in California
- Harbor Department click for addition info https://www.p4photel.com/topic...ces-in-california-11
ISG Launches Two Studies on Retail Technology Industry
- Information Services Group has launched two research studies examining vendors offering software and services for the retail industry
- The study results will be published in two comprehensive ISG Provider Lens™ reports, called “Retail Software and Services” and “Retail – Digital Innovators” scheduled to be released in March
Smartronix Named #2 on CHANNELe2e's Top 250 Public Cloud Managed Service Providers ...
- Smartronix named to the Top 250 Public Cloud MSPs List for 2020 (http://www.ChannelE2E.com/top250) by After Nines Inc.’s CHANNELe2e
- Smartronix achieved the #2 spot in this year’s publication
- The list and research identify and honor the top IT MSPs that support customers on Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and more
- The rankings are based on CHANNELe2e’s 2020 readership survey combined with the digital media site’s global editorial coverage of managed cloud services
Xceptional Introduces a Complete Managed IT Services Bundle on a User-Based Pricing Model
- Xceptional, Southern California-based managed IT and network technology provider, announces XceptionalCare Complete
- Monthly rate of $149 per month per user
Asset Control Rebrands as Alveo following Technology Innovation and Managed Services Growth
- Asset Control announces it has rebranded as Alveo to reflect the significant change that has happened within the business since moving to new ownership over two years ago
- Alveo's integrated managed service solution for data mastering and data analytics has recently been implemented by a range of new customers including asset managers, banks and global clearing and trading platforms
Rackspace Technology Named a Leader in Multicloud Managed Services Providers by ...
- Rackspace Technology™ announced that they were named a leader in the Forrester Research, Inc. December 2020 report, The Forrester Wave™: Multicloud Managed Services Providers, Q4 2020
- Report evaluated 11 vendors based on 24 criteria across three categories: current offering, strategy, and market presence
- The report goes on to note, “[Rackspace Technology is] again setting the pace with its Rackspace Service Blocks™ methodology, promising variability in service delivery and pricing as compared to traditional steady-state service delivery”
Netenrich Intelligent SOC-as-a-Service Right-Sizes Cybersecurity for Enterprises
- Netenrich, a Resolution Intelligence company, today announced the availability of its Intelligent SOC service
- Offers pay-as-you-grow flexibility, easy onboarding and no investment risk
- Includes
- Attack Surface Intelligence (ASI)
External risk assessment – continuous scans across entire attack surface to minimize digital exposure, prioritize risks and remediate issues before they become incidents - Vulnerability assessments
- Proprietary threat intelligence
- Managed SIEM featuring IBM QRadar
- Advanced analytics
- Endpoint detection and response
WALLIX Announces US Cybersecurity Virtual Event
- WALLIX a cybersecurity software and Identity and Access Security Solutions expert, is hosting its first US-focused edition of the virtual event WALLIX LIVE on Wednesday, December 9, 2020, beginning at 1 p.m. ET
- Live conference will bring together cybersecurity industry experts to discuss the present and future of identity and access security in the face of accelerating digital transformation
perform IT receives BLI 2021 Outstanding Achievement in Innovation Award
- perform IT, a worldwide software company based in Germany and the USA, has proudly received an Outstanding Achievement in Innovation Award for its in-house developed software mySalesDrive.com
- Innovative, web-based tool is used to streamline the sales process in the Managed Print and Managed IT Services area
- Allows the salesperson to make a quick and easy assessment and provide the customer with a tailor-made proposal
Flexential® Enriches Data Protection Portfolio with Highly Flexible DRaaS Solution
- Flexential, a provider of data center colocation, cloud, connectivity and data protection, today announced a new Disaster Recovery as a Service (DRaaS) offering, Flexential DRaaS
- Flexential DRaaS is an ultra-flexible offering designed to answer the market need for a tailored solution that can protect complex IT infrastructures
- Solution is powered by Zerto Continuous Data Protection (CDP), which provides journal-based recovery
- Flexential also offers five DR centers in the U.S. strategically located to provide coverage within 600 miles of most metropolitan area
ThinPrint launches new solution
- ThinPrint, headquartered in Germany, with office in Colorado, now offering “ezeep”
- Advertised as the industry’s only 100% cloud print solution
- Claims is superior to Microsoft’s Universal Print solution
- “enabling any device to print to any printer – whether with the ezeep printer driver from PC or Mac, via app for smartphones and tablets or even by web-based drag and drop for the occasional user”
- Offers the ezeep Hub, a compact appliance-like solution that combines a Raspberry PC with ezeep Connector software
- Cost is $8.99 per month, plus per user fees which start at $1.00/month
Carousel Industries Achieves Calling for Microsoft Teams Advanced Specialization and Launches ...
- Carousel Industries, today announced it is among the first IT services providers worldwide to attain the Calling for Microsoft Teams Advanced Specialization
- Specialization enables Microsoft Gold partners to further demonstrate deep knowledge, extensive experience, and proven success in deploying and managing the Microsoft 365 Phone System, Calling Plans and Direct Routing
Gatun Technologies Now Offering Free eBook on Adopting Managed IT Services
- Gatun Technologies today announced that it is now offering a free eBook on adopting managed IT services
- eBook reveals 10 benefits to adopting managed IT services,
Stellar Cyber Launches MSSP Jumpstart Partner Program
- Stellar Cyber, a security operations platform for MSSPs, has introduced its MSSP Jumpstart Partner Program
- Stellar Cyber provides MSSP partners with a comprehensive AI-powered platform to deliver differentiated MDR and SOC services
- Includes
- Fast time to value with flexible deployment and easy customer onboarding
- Increased margin through improved capital and operational efficiency
- Single license for entire, easy-to-use security operations platform
- Free onboarding and online training
- Market development funds (MDF) and end user referrals
- Competitive replacement discount
- White-label option
Xerox DocuShare Bugs Allows Data Leaks
- CISA warns the leading enterprise document management platform is open to attack and urges companies to apply fixes
- Xerox issued a fix for two vulnerabilities impacting its market-leading DocuShare enterprise document management platform. The bugs, if exploited, could expose DocuShare users to an attack resulting in the loss of sensitive data
- On Wednesday, the Cybersecurity and Infrastructure Security Agency (CISA) issued a security bulletin urging users and administrators to apply a patch that plugged two security holes in recently released versions (6.6.1, 7.0, and 7.5) of Xerox’s DocuShare. The vulnerability is rated important.
Datto to Host Third MSP Technology Day
- Will host its third virtual MSP Technology Day on December 9, 2020
- will take a deep dive into two main integrated solutions MSPs use every day to run a successful, efficient, and secure business - Remote Monitoring and Management (RMM) and Professional Services Automation (PSA)
DAS Health Acquires Randall Technology Services
- DAS Health Ventures, Inc., a health IT and management, announced it completed the acquisition of Randall Technology Services, LLC (RandallTech) a healthcare and managed IT company based in Amarillo, TX
- DAS Health actively serves more than 1,800 clients, and nearly 3,500 clinicians and 20,000 users nationwide, with offices in Florida, Nevada, New Hampshire and Texas
CyberSecurity
- First Impressions Orthodontics/Professional Dental Alliance of Connecticut, notified 23,000 patients that their PHI was exposed after ransomware attack.
- The Connecticut Department of Social Services notified 37,000 patients that their PHI was exposed after an email phishing attack
- The federal government is proposing a new law named “The Internet of Things
Cybersecurity Improvement Act”, to increase awareness and standards regarding security of these devices (which would include printers and MFPs) - US Fertility of Rockville, Maryland notified an unknown number of patients that their PHI was exposed after ransomware attack
- The U.S. Department of Justice announced indictment of Joshua Malwalt, who allegedly stole PHI for personal financial gain while working for a medical billing services firm in Clearwater, Florida
- The FBI sent out an alert warning US firms of increased attacks of the Ragnar Locker ransomware
- Group IB Security reported that botnet operators are ditching banking Trojans for ransomware, as it isss more lucrative
- Belden Corp. of St. Louis, Missouri, notified an unknown number of employees and customers that their info was exposed after ransomware attack
- Harvard Pilgrim Health Care of Wellesley, Massachusetts notified 8,022 patients that their PHI was exposed after due to mailing error.
- Baltimore County Public Schools of Maryland notified an unknown number of students that their info was exposed after ransomware attack.
- Mayo Clinic, headquartered in Rochester, Minnesota, notified 1600 patients that their PHI was exposed after employee illegally accessed the inf
- Cybersecurity Ventures is reporting that a company in the U.S. is hit by ransomware every 11 seconds Cost from attacks will reach $20 billion in 2021
- Four Winds Hospital of Katonah, NY notified an unknown number of patients that their PHI was exposed after ransomware attack
- Advanced Urgent Care of Florida Keys notified an unknown number of patients that their PHI was exposed after ransomware attac
- Galstan & Ward Family and Cosmetic Dentistry of Suwanee, Georiga notified an
unknown number of patients that their PHI was exposed after ransomware attack - Oglethorpe County Public Schools of Georgia notified an unknown number of students that their info was exposed after ransomware attack
- People Incorporated Mental Health Services of Minnesota notified 27,500 patients that their PHI was exposed after an email phishing attack
- The Archdioceses of St. Louis, Missouri notified an unknown number of members that their
info may have been exposed after ransomware attack - LSU Health of Louisiana notified an unknown number of patients that their PHI was exposed after an email phishing attack
- Griffin Hospital of Connecticut notified an unknown number of patients that their PHI was exposed after ransomware attack
- My Choice HouseCalls of Jacksonville, FL notified an unknown number of patients that their PHI was exposed after a burglary
- Kaiser Permanente Health, headquartered in Oakland, CA, notified 10,205 patients that their PHI was exposed after mailing error
- ProPublica magazine is reporting that millions of patients’ medical images are accessible online via unsecure websites
- Reuters News Service is reporting that hackers from North Korea are attempting to penetrate the network of AstraZeneca, which is working on a COVID-19 vaccine in England
- Home Depot Corp. agreed to pay $17.5 million to settle lawsuit regarding a 2014 data breach that exposed customer data
- Europol police announced that they have arrested two hackers from Romania that were allegedly selling a service to hackers for encrypting malware and testing it against antivirus software
Sales Professionals Understand That Knowledge Is A Competitive Advantage
"The greatest competitive advantage in the modern economy is a positive and engaged brain."
Shawn Achor
According to Wikipedia, competitive advantage is defined as, "The attribute that allows an organization to outperform its competitors."
Let's drill down on this one more layer... What are the attributes that allow you to outperform your competition?
You see, to find a lasting competitive advantage, look for something your competitors cannot easily replicate or imitate.
What is your competitive advantage?
Each one of you have a competitive advantage. How many of you know what it is?
Let's face it, there will always be someone better than you. This applies to your personal and professional life.
- There will always be someone who will outsell you
- There will always be someone who will be more successful than you
- There will always be someone with more skillset than you
Jack Welch said it best,
"If you don't have a competitive advantage you do not compete"
The clear, defining and undeniable competitive advantage is you. It's not your products, your company, your service or any solution; it is all YOU.
- What makes you tick?
- What makes you come alive?
- What makes you different?
Mind Set + Heart Set + Knowledge Set = Clear Differentiation
We live in a digitally driven and social media crazed society. Let's look at LinkedIn, Instagram, Facebook and Twitter.
Is one better than the other?
These popular social networks are successful in their own right. It is because of their differentiation - all provide value in their own way.
Again, what makes you different? What is your competitive advantage?
I believe that knowledge is one huge competitive advantage for sales professionals.
Here is the million-dollar question... And let this one sink in for just a bit.
Who has more knowledge within your client base, you or your competition?
Are you starting to smell what I may be cooking?
CONSUME DAILY DOSES OF KNOWLEDGE
Sales professionals understand that knowledge is one huge competitive advantage.
I would encourage you to double-down on the following areas.
BUSINESS KNOWLEDGE
Is there a gap between what you know and what you need to know within your client base?
- What business knowledge have you gathered about your clients?
- Are you bringing business knowledge to your clients?
"In today's commoditized business world, customers only care about one thing: value. To offer real value you must stop being a salesperson and become a businessperson who sells."
Marc Miller, A Seat at the Table.
When it comes to business knowledge, how much do you know about your clients' business?
Answer the following questions...
- Are you reading their company reports or articles about them?
- Are you following their business market trends?
- Are you allowing your clients to teach you their business?
- Are you gaining a solid understanding of their initiatives, goals, dreams and desires?
- Are you learning the terminology that they use within their business?
Sales professionals make a commitment to self-educate themselves about their client's business.
Right now, at this very moment, how much institutional business knowledge do you have with your top 5 accounts?
RELATIONSHIP KNOWLEDGE
Building meaningful relationships and connecting with your clients is mission critical to your sales success. We as humans crave and value relationships. The same can be said for sales professionals. They crave and value their client relationships.
On a scale of 1-10...
- How well are you personally engaging with your clients?
- Are you authentically investing in building meaningful relationships?
- Are you doing what they believe is necessary? Would you even know?
Let's take this one step farther...
Outside of decision makers and influencers, how many people and or relationships have you developed inside your client base?
I am concerned with the relational gaps that many have within their client base.
How many times have salespeople said this, "I own this account", "Hey boss, don't worry, my relationships are rock solid" Then all of sudden the relational carpet gets pulled out from underneath them.
Sales professionals realize this...
The more people they know within their client base, the more they grow with their client base.
STORY KNOWLEDGE
If we all can agree stories sell then let's think what would happen if you collected, bottled up and repurposed your client stories? Would you open up more genuine, real and authentic conversations?
I strongly believe sales professionals are relationship connectors. They connect to the hearts and minds of their clients through stories.
Storytellers are great story collectors.
- How many of you can share your clients' stories?
- How many of you know how you have helped your clients?
Are you sharing your stories within your client base or are your competitors sharing their stories? Would you even know? Would your clients even tell you?
“We are all storytellers. We all live in a network of stories. There isn’t a stronger connection between people than storytelling.”
Jimmy Neil Smith, Director of the International Storytelling Center
KNOWLEDGE IS THE GAME CHANGER
Successful sales professionals seek to be different, not just ‘better’. I believe being different makes them better in the long run.
How much institutional knowledge do you have within your client base?
There are some many ways to leverage your differentiation. What makes you different from all the other empty suits running around in sales?
Knowledge is power.
The more you learn about your clients, the more you earn from your clients.
I understand, I get where you all are coming from. Every day, I walk in your shoes. I am fully committed to helping your sales team integrate social aspects and heartfelt strategies into your current sales process to grow new business. I want you to get results. This is why I am passionate about doing this the right way, the genuine way, the authentic way! It's about understanding value before visibility.
Selling From the Heart is making a difference! I poured my heart into every page of this book and I think you're going to love it. You can find it on Amazon in paperback, kindle and in audio. You can click on the book image below and this will take you to Amazon.
In a world full of empty suits, I'm passionate about helping sales reps succeed by getting valuable before they get visible. I help sales teams understand the true value they bring to the market.
I appreciate getting the opportunity to share my stories. Integrating the use of social and sharing my story on LinkedIn was my “game-changer” in the highly competitive office technology world. With great pride I transform, challenge, coach and inspire sales teams to grow new business by helping them share their story and how they communicate it out by integrating the use of social inside the sales process. You can follow me on LinkedIn, Twitter, Facebook and on my podcast by clicking on Selling from the Heart.
The Week in Copiers Fifteen Years Ago
The Week in Copiers Fifteen Years Ago
The First Week in December
The 60's, 70's and 80's was an exceptional time in our industry. Copier dealerships started in homes, garages and in most cases funded with very little cash and maybe some credit cards. Those entrepreneurs put everything aside because they had no fear of risk and had to vision to see the best of times.
Kyocera Printers Take Three 'Pick of Year'
Re: NEW MESSAGE BOARDS
NEW MESSAGE BOARDS
Westbrook Technologies and eCopy Launch
Lexmark & ricoh Win!
“COLOR PRINTER LINE OF THE YEAR”
Re: Oracle references?
new Intelligent Barcode Solution (IBS).
Introduction Of The imageRUNNER 5070
The Introduction Of The imageRUNNER 5070
DWF & DXF Printing
Printing Multiple Collated Sets of Autocad Drawings
240w/470w AutoCAD printing without opening in AutoCAD
Re: KIP 3000
Re: KIP 3000
@ Remote is Here!!
Océ Introduces New TDS450 With Direct Scan
KIP 3000
Re: HP reported financial results for its fourth fiscal quarter,
Re: Scanner
Re: Printing Multiple Collated Sets of Autocad Drawings
Re: new Intelligent Barcode Solution (IBS).
Re: DWF & DXF Printing
Re: TSC website
Re: USB printing AF1515mf
Re: USB printing AF1515mf
Re: Oracle references?
Re: 240w/470w AutoCAD printing without opening in AutoCAD
Re: KIP 3000
2nd Half Trade-Ups
Scanner
Final Poll Result for "What would you rather have from a leasing company"
Final Poll Result for "AP900 service pricing"
The Week in Copiers Ten Years Ago
The Week in Copiers Ten Years Ago
The First Week Week in December 2010
I believe that the last five years allowed us to be complacent about our surroundings and our clients needs. There was no reason for our industry to change even though we were heading towards the end of the track. You know what I'm taking about it's what others called "the race to zero".
Konica Minolta and Dai Nippon Printing's Joint Development
Konica Minolta to Support 2011 U.S. Figure Skating Championships
Kyocera Mita America Launches Two New Color ECOSYS Desktop Printers Delivering Class
Canon U.S.A. Launches New Category within the Large Format Printing Lineup - The imag
University goes easy on student finances with managed print services
New Ricoh W3601 Prelim Brochure!!!
European Managed Print Services Industry Shows Its Vitality at Major Industry Confere
Re: Rumor has it.....
Ricoh launches raft of inline finishing kit
Toshiba and LEAF Financial Corporation Announce Toshiba Telecom Finance
Ricoh sells new Pro C901 prior to launch
Re: Rumor has it.....
InfoTrends Study Reports Managed Print Services Reduces the Market for Supplies
New Wide Format Color MFP from Canon
Guy Steals Millions in Printer Toner from Cancer Hospital
Presslink Now Offers Barcode Scanning Solutions and Hardware for Business Needs
How can I Scan to media USB/SD card on a Ricoh
Scan and Print from USB
7 reasons to consolidate print servers
bizhub B&W 423 Series Award
Lease/Purchase of One Copier for Claremonet Nursing and Rehabilitation Center of Cumb
Re: Rumor has it.....
Re: Rumor has it.....
Re: Rumor has it.....
Re: Rumor has it.....
Re: Rumor has it.....
Re: New Models
COVID19 Remote Working Day One Hundred and Eighty-Two of Selling
COVID19 Remote Working Day One Hundred and Eighty-Two of Selling Copiers
Just in the last week I posted some additional pictures of older copiers on this site. For some reason it always seems that those vintage picture of the copiers that we used to sell brings back awesome memories. With a recent thread on Linkedin where I pictured an old analog Mita copy machine, that thread has more than 7,000 views. In addition I find it odd that it's only this time of year when I tend to find and post those old pictures. Thinking it has to do something with the time of year and the holidays.
With another recent blog post on this I wrote this for the first paragraph.
"Some may ask how will our industry grow after COVID19? There's some naysayers proclaiming that our industry is doomed and it will never be like it was. Personally I think the pandemic has allowed us to reset and rethink our industry. I believe the next 5 years will be the best we've had in 10 years."
9 Months
The last nine months has allowed me more than my share of time to sit back and take in our industry in a greater picture. While many see peril and turmoil, I've been able to see the bigger picture of our industry. I stated this to a colleague the other day when I was asked about what COVID19 has done to our industry. I stated it's the best thing that's every happened to our industry and I can't wait to see what the next five years will bring.
I believe that the last five years allowed us to be complacent about our surroundings and our clients needs. There was no reason for our industry to change even though we were heading towards the end of the track. You know what I'm taking about it's what others called "the race to zero".
COVID19
The emergence of COVID19 has changed everything. The emergence of COVID19 has also awakened the creative juices in every entrepreneur in our industry. I can see that our business is changing and it's just not about the clicks anymore. It's about dealers owners and entrepreneurs once again taking the risk to change their offerings to their clients and listening to our clients.
The 60's, 70's and 80's was an exceptional time in our industry. Copier dealerships started in homes, garages and in most cases funded with very little cash and maybe some credit cards. Those entrepreneurs put everything aside because they had no fear of risk and had to vision to see the best of times.
In recent chats with many in the industry there is no feeling that we've been defeated, there is no fear that are industry is no heading towards the end of the track. Yet there is a new feeling is of optimism that is gaining steam with everyone. It's been nine months and yes we've seen the worst of times, but I believe that next five years can be the best of times.
I thought the below song would fit right in with this blog. Thus while many may think that times are bleak there are others like me who believe that COVID19 gave us that wake up call that will change us forever. Change is good!
I urge you to not hang your head low, but to keep pushing forward, keep turning over those rocks (prospecting) and keep listening to what our clients want.
-=Good Selling=-