I am up against the color Xerox 7775 with a used Ricoh C3260 (Savin C6045) and Xerox has some kind of better tracking software for reporting and charging back. Has anyone learned about this?
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embedded copy tracking on xerox? have you thought about smart accounting?
I would shy away from the Ricoh 3260. Too many known problems with fuser jams and it does not handle heavier paper at all. I would find another Ricoh and then use Smart Accounting.
I belive the Xerox solution for Accounting /Tracking may also be Equitrac, which I had already proposed. It is around $3500. As far as Smart Accounting, I tried to sell that before but was warned away when I started to ask questions from tech support, but that was almost 3 years ago, maybe they have corrected them by now. Anyone have good luck with it? As far as the 3260's fuser, I had not heard bad things about it so could you elaborate on the problems with it? I have little choice but to propose it anyhow.
I would ask your service manager. It is quite known regarding fuser issues.
PCS Director is a great tool, particularly in the legal market....
I've come up against Xerox using Pharos in the past.
I lost a $50,000 sale because we couldn't get SmartAccounting to work but I also have it working in a small Community College tracking about 30 machines but it took awhile. I'm not sure Ricoh is backing SmartAccounting anymore.
We like PCS Director but it is pricey. Just started looking into PaperCut...appears to be VERY powerful for the price. Ricoh also now has Technesis Print Control System but I know nothing about it.
I would recommend that you go to Aficio League and download the "Solution Selection Guide" It is a side-by-side comparison of 10 different solutions offered by Ricoh.
I lost a $50,000 sale because we couldn't get SmartAccounting to work but I also have it working in a small Community College tracking about 30 machines but it took awhile. I'm not sure Ricoh is backing SmartAccounting anymore.
We like PCS Director but it is pricey. Just started looking into PaperCut...appears to be VERY powerful for the price. Ricoh also now has Technesis Print Control System but I know nothing about it.
I would recommend that you go to Aficio League and download the "Solution Selection Guide" It is a side-by-side comparison of 10 different solutions offered by Ricoh.
Great, thanks for all the info on tracking solution options. I had gone with Equitrac because they will do the training and support all remotely for about $1K and for a $250 yearly fee provide continued support.
As for the fuser on the C6045/3260C, I did check with the service manager and he said as long as you run recommended paper it is a great fuser. He said the paper is in a user guide on the tsc website and lists the paper types recommended. I will have to make sure I print that for the customer.
I will know very soon about the deal, now they asking about dpi, which is 600 x 600 only, the Xerox 7775 is 2400x2400, but I think I overcame that issue, have to provide samples to him tomorrow.
As for the fuser on the C6045/3260C, I did check with the service manager and he said as long as you run recommended paper it is a great fuser. He said the paper is in a user guide on the tsc website and lists the paper types recommended. I will have to make sure I print that for the customer.
I will know very soon about the deal, now they asking about dpi, which is 600 x 600 only, the Xerox 7775 is 2400x2400, but I think I overcame that issue, have to provide samples to him tomorrow.