Norwalk, Conn.-based Xerox (NYSE: XRX) has announced it will buy Poole, England-based WDS, which provides technical support and consulting for wireless telecommunication companies.
Bill McKee, spokesman for Xerox, said that WDS has 2,000 employees and handles technical support for wireless companies using its proprietary cloud-based platform, GlobalMine. He said the company fits well with Xerox, which now gets about half of its $23 billion in annual revenues through managed services for everything from student loans to the Massachusetts EZ Pass system.
Xerox, which has 140,000 employees worldwide, has 48,000 call center employees who support clients in 150 locations.
Chris Tranquill, president of the Xerox Telecommunications and Technology group, said in a statement that WDS’s experience in telecommunications will strengthen Xerox’s portfolio, “differentiating us as a trusted partner for a rapidly evolving industry that requires reliable, accessible and scalable ways to support the complexity of their consumers’ needs.”
Founded in 1995, WDS is led by CEO David Ffoulkes-Jones, who will continue with the company after the acquisition closes, according to the company.
“By focusing on the customer experience, wireless brands can drive greater loyalty and differentiation,” said Ffoulkes-Jones. “With Xerox, we now have the ability to accelerate our global expansion, add more value to our customers and deliver greater opportunities to our employees.”
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