Xerox and their single click Ledger

To the best of my knowledge all machines can be set to do 1 click 11x17. But don't let your service manager hear this. The real question is what is the cost they will be paying. Does it includes toners or not. Do they have a set minimium volume that they would not achieved. I also run into this with Ikon. They do have a way of setting up high minimium monthly volumes that the customer will likely never hit. Other than that, all I can said is good luck.

And as far as I know, Merlin is right, all our machines are physically capable of clicking once for 11x17.

Whether or not your service manager will allow it is another question =).

Some more thought. If you are in a print for pay you will have a tough sell. But if you in others accounts, there is not many I go into that will use 11x17 in color, let alone be able to do 2-up and CUT. This is just a way to confused the customer.

We did get the deal. Merlin, you are right. It goes back to this just being a tactic used to lock out the competition. When we asked questions about how often they do this, etc... it wasn't really an issue at all. We just minimized it. I understand that our machines are capable of clicking once for 11 x 17, but that's not really what we want. Also, we can point out that in order for you to receive the proper preventative maintenance we need to know exactly what the quantity of prints are and if we are counting 11 x 17 as 1 it's not truly accurate. Xerox gets around this by not scheduling any preventative maintenance on their machines...maybe that is one of the reasons why their service is sometimes lower, they aren't providing the same type of maintenance.