Anyone out there who are running into issues with these machines and being forced to upgrade the controllers from visual edge because they will not support the RFX software?
Since this is a Mita OEM machine, does Mita have a solution to upgrade the controller software which will get us away from the guys at VE. They want $7,800.00 to upgrade the hardware and software to a current version which they support.
The problem is that if you have a customer who is 3 or 4 years old, it's kind of hard to ask them to spend another 30k to go to the 470 and our only choice seems to ask them to spend almost 8k if they want something that will be supported.
Bad situation to be in if your me.
Any help from you Mita guys would be appreciated. Ricoh has left our cheese hanging in the wind.
John
Original Post