Organizations are increasingly turning to managed service providers (MSPs) to handle elements of their IT needs as part of a collaborative arrangement with the internal IT department, according to new research from IT industry trade association CompTIA.
More than 500 top IT leaders responded to our online survey to help us gauge the state of the
Read NowMSPs have been around for a long time, but adoption has been relatively low. As late as last year CompTIA found that only 3-in-10 organizations had any of their IT in the hands of an MSP, says Carolyn April, senior director, Industry Analysis, at CompTIA. But more than two-thirds of companies surveyed for CompTIA's Fourth Annual Trends in Managed Services Study, released Monday, say they have used the services of an outside IT firm within the past 12 months.
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Companies have become more familiar with managed services and are turning to them for management of certain IT functions, particularly email hosting, customer relationship management (CRM) applications, storage, backup and recovery and network monitoring. read more here