In the latest 'transition' for the RFG (Ricoh, Savin, Lanier) Region, several changes were made regarding Dealer field sales support.
As previously mentioned, the New Lanier East DSM (Tara Zailo), came from IKON where she was a Digital Support Rep and Trainer. In order to assume DSM responsibilities, she will need immediate training from her new counterparts. I look forward to observe her skill sets. She will handle TGI Office Automation, the RFG East Region's newest #1 revenue producing dealership after the loss of Comdoc. Speaking of Comdoc, their former DSM, Kimberlee, is now an Associate DSM for RFG East, handling smaller size Dealers. Kevin Doyle, formerly Ricoh Brand Manager, has switched teams, to become the Lanier East Brand Manager. Other support changes were noted, such as how the support team will support Dealers with any brand (Ricoh, Savin , Lanier). Even Dealer Sales Managers are supporting both Ricoh and Savin Dealers at this time, which is a strong sign of things to come. Tom Koenig from Kyocera Mita joined RFG East back in January and now his Dealer assignments have changed. Transition after transition like this could make one's head spin, as if a puppetmaster was pulling strings in a frenzied fashion. The change has been constant and the unsettled support team must now adapt and prepare for things to come. If the code has been cracked correctly, all is now set for the sinful demise of Savin brand, Lanier brand being the only one available to the Independent Dealer channel, and Ricoh brand being strictly sold by IKON and RBS.
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