Q. Who is InfoPrint Solutions and what is it’s relation to Ricoh America Corporation?
A. In 2007, Ricoh acquired a substantial share of the Printer Division of IBM which is the current InfoPrint Solutions. For the past three years, it has been co-managed by Ricoh and IBM. In July of this year, InfoPrint Solutions will become a 100% wholly owned subsidiary of Ricoh.
InfoPrint Solutions brings to market the advantages IBM and Ricoh have in the development, manufacturing, marketing and building of strategic solutions for customers, creating a growth-oriented global enterprise that is strategically focused on the output market.
Q. Why is Ricoh offering InfoPrint A4 products instead of their own?
A. Due to unforeseen product delays of Ricoh made A4 MFPs, we want to be able to provide a short term solution until Ricoh made products become available. By leveraging our relationship with InfoPrint Solutions, we can provide a quick and simple solution to meet the needs of your customers today.
Q. What are the advantages of using InfoPrint Solutions?
A. Key Advantages:
• These A4 MFPs are available today.
• InfoPrint Solutions already has the infrastructure in place to support the indirect channel.
• All systems will have the InfoPrint/Ricoh logo, thus leveraging the Ricoh’s brand name.
Q. Where can I learn more about InfoPrint Solutions products?
A. At the www.InfoPrint.com site, you can learn about InfoPrint Solutions Workgroup products. Review the Product Overview, Feature/Benefits, and Specifications; get information on supplies, including everything from the amount of toner that ships with a device to all the benefits of genuine InfoPrint toner. You can also download Data Sheets (brochures) to give your prospect as well as access product user guides and other support information. This site also provides List Prices for all products, features, and consumables.
Q. How can I become a reseller of InfoPrint Solutions products?
A. InfoPrint Solutions work group products are Open Distribution Products. Any dealer/reseller can purchase InfoPrint work group products from an InfoPrint authorized distributor without contracting directly with InfoPrint Solutions.
Q. Who are the authorized InfoPrint Solutions Distributors?
A. The entire line of InfoPrint printers and MFPs are available via the following Distributors:
Compu-Call www.compucallinc.com
877-228-4855
PEAK Resources, Inc. www.peakresources.com
800-925-7325
A reseller/dealer also has the option to apply online (link below) to pursue contracting directly with InfoPrint. This may be practical if the dealer/reseller wants to pursue selling a more full complement of InfoPrint products.
Here is the link for anyone to apply to become a contracted partner:
https://www.infoprintsolutions...pplication?OpenForm_
Q. Where can InfoPrint Supplies be purchased?
A. Multiple options exist to procure InfoPrint consumables. Resellers may purchase from the Authorized Distributors above, or can contact:
Accutech Data www.accutechdata.com
800-759-3001
Arlington Industries www.arli.com
800-887-3040
SP Richards www.sprichards.com
770-436-6881
Supplies Network www.suppliesnetwork.com
800-729-9300
Synnex Corporation www.synnex.com
888-223-1164
United Stationers www.unitedstationers.com
800-424-4003
8) Q. Where can I get pre-sales and technical support?
A. The InfoPrint SOS team provides pre-sales information on printer selection. The SOS team can also help you reach an authorized Distributor so you can get reseller pricing and availability. The SOS team can be reached by calling 800-793-5889, Option 2; or email your questions to sos@infoprint.com.
Techline is a technical sales resources for dealers/resellers and can be reached at 800-793-5889, option 4. Techline helps configure printers with various features to make sure the device meets the customer’s requirements.
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