Weekend MFP Industry Notes Newsletter
11-21-2010
- Street pricing seen recently in the print for pay market:
o Demo Canon imagePRESS C7000VP w/Fiery/bookletmaker/LCT/cover inserter for $128,000 with color clicks @ $0.05 and no minimums. 11”x17” billed as one click.
o Canon imageRUNNER 6075 w/Fiery/bookletmaker for $20,700 with b/w clicks for $0.004. 11”x17” billed as one click. Click pricing includes toner and staples.
o Used Xerox 800 Color Digital Press with Fiery/clear toner/stacker for $265,000. Base service charge of $950/month with letter size color clicks @ $0.047 and tabloid size color clicks @ $0.057. B/w clicks for $0.0099. Color toner sells for $475 each with yield of 55,000 pages based on 7.5% per page.
- Looking to show your customers samples of different stocks that run on a production color system? A paper vendor is running ads in print for pay trade publications, apparently giving away free sample swatches that were run on Konica Minolta gear. Details:
o MtM Digital Media Swatch
o Contact Jim Hatfield or Mark Meyer at 1-800-704-4647
o Or jim@mtmimagingsupplies.com
- Do customers prefer printing color photos or viewing the on-line? In a recent study conducted by the Rochester Institute of Technology (RIT) about people’s preference to have their photos printed, or view online:
o 59% preferred to look at printed images
o 38% preferred to look at them on-line
o 3% preferred both
o 18% preferred print because they could see more detail
o 30% preferred print because they were easier to look through
o 36% liked prints better due to quality, and bright, shiny, saturated colors
o 56% who print photos spend more time looking at them than those who view on-line
o 31% prefer to print themselves
o 28% prefer a printshop to print
- Do customers prefer printing books or reading them on-line? Study conducted by Kuruniawan & Zaphiris showed that reading text from a monitor was 10 to 30% slower than reading from paper.
- Printersdirect of Lithia Springs, GA, which sells refurbished HP and Lexmark laser printers, announced that it is extending its warranty from 13 months to 18 months. The company focuses on selling its refurb printers to managed print services dealers, who use the printers in its MPS contracts, as they cost far less than buying new models.
- InkCycle of Lenexa, KS, which remanufactures toner cartridges for laser printers, announced that it has hired Jay Loisel as Director of Managed Print Services. Previously, he worked with his brother, who owns competitor, LMI Solutions of Phoenix, AZ. Jay will report to Carl Little, VP of Sales.
- Xerox announced it will spend millions to install giant interactive displays in a dozen airports to promote its partnerships with Target and Marriott. (Xerox also reported it has $9.5 billion in debt)
- Xerox announced it sold iGen4 production color systems ($640K each) to:
o CCG Marketing Solutions (bought two each)
o Concentrix (a division of SYNNEX Corp.)
o Ditto Document Solutions
o MagnetStreet
o Filmon of Turkey
- The U.S.-China Economic and Security Review Commission reported that China Telecom in April routed much of the world’s Internet traffic through servers in China for 18 minutes.
- Canon announced it won a “Center of Excellence” award for customer service from PC Magazine, related to its consumer digital cameras and desktop printers.
- Results of a study of document capture software commissioned by Wipro comparing EMC Captiva versus Kofax Capture:
o EMC Captiva won 4 of 5 major categories
Performance
Administration
Scalability
Modularity/interoperability
In category of usability, all products were rated equal
o EMC InputAccel was able to import images from a network folder into the capture system 1.5 times faster than Kofax Capture (52,148 images per hour versus 34, 155 for Kofax)
o EMC Captiva Dispatcher classified more than 30,000 pages per hour versus 5,000 for Kofax
Dispatcher tested eight times faster on zonal OCR (17,000 pages per hour versus just 2,000 for Kofax)
Dispatcher was 70% faster on full-page OCR (2,800 per hour versus 1,700 pages per hour with Kofax)
o Kofax was superior in validation process
- Gartner released it latest Magic Quadrant report for Enterprise Content Management software vendors. Details:
o market grew 4.8%
o worldwide revenue of $3.5 billion in 2009
o forecasts growth of 10.1% through 2014 with revenue to exceed $5.7 billion in 2014
o Leaders in industry are:
IBM (FileNet)
Microsoft (Sharepoint)
Oracle
EMC (Documentum)
OpenText (Hummingbird)
Hyland (OnBase)
Perceptive (now a division of Lexmark)
Laserfiche
- New scan option for Ricoh Aficio MP C2800 and C3300 A3 color MFPs called Distributed Scan Management (DSM) featuring:
o Scan process for scanning to MS SharePoint, Exchange and file servers
o Set of rules that specify user permissions, resolutions, file type, and delivery of scanned documents
o Provides log of all scan-related events
o Components are installed on MS Windows Server 2008 R2
- More details on the new midrange A3 color laser MFPs from Ricoh:
o Ricoh Aficio MP C3000 & C3500 (aka Lanier LD630C & 635C)
o C3000 offers top speeds of 30ppm b/w or color, C3500 offers top speeds of 35ppm
o 4 tandem OPC drum design with PxP polymerized toner, no fusing oil
o Induction heating belt fusing system
o 8.5” color touchscreen LCD control panel
o 23 second warmup time with 7.8 second first color copy out time
o 600x600dpi as copier, 1200x1200dpi as printer, 4 bit (does not offer true 8 bits per pixel)
o Document feeder holds up to 50 originals with scan speed of 51opm
o Comes standard with two 550 sheet paper drawers and 100 sheet stack bypass
With options, can expand paper supply to 4,400 sheets maximum
Top paper drawer holds letter size paper only
Bypass can hold up to 12”x18” for tabloid full bleed output
Bypass supports banner printing
Drawers hold up to 256gsm, but auto duplex only supports up to 169gsm
Bypass holds up to 300gsm for simplex output only
Option can convert one of paper drawers to envelope feeder
o Auto duplex standard
o Support App2Me for panel integration with third party software
o Includes 1 user license of Personal Paperless Document Management (PPDM) for simple OCR loaded on one PC
o Finishing options include
250 sheet internal shift tray (no stapling)
500 sheet hanging stapling finisher
1,000 sheet finisher with 50 sheet staple
Optional bookletmaker finisher with 10 sheet booklets
• Optional 2/3 hole punch for booklet maker only
o Uses 1,584 watts of power
o Black toner yield of 22.5K pages and color toner yield of 16K pages (based on 5%)
o Optional analog fax board
Up to 3 fax lines
200dpi standard, can upgrade to 400dpi maximum
Optional Internet Fax
o 150K/month max duty cycle
Recommended max volume of 20K/month
o Built-in GW print controller
Actual maker unknown (most likely Oak Technology)
600MHz Intel Celeron processor
1.5GB RAM standard (can not upgrade)
160GB hard drive standard
• Requires optional File Format Converter to use boxes
• Comes standard with data overwrite, but ISO 15408 Common Criteria certified data overwrite is an option
PCL & XPS print drivers standard
• PostScript print driver is an option
10/100BaseT port standard
• 1000BaseT port is an option
• USB port is for scan to and print from is option
IPv6 support
Scan features standard include Twain/email/LDAP/SMB/FTP/URL
• Scan to USB is option
o The 45ppm and 55ppm Ricoh models (MP C4500/C5500) offer all same features plus:
Standard document feeder holds up to 100 originals
• Also available with document feeder that can scan both sides of original at same time
Warmup time as slow as 38 seconds
First color copy out time as slow as 5.9 seconds
Black toner yield of 25.5K and color toner yield of 18K pages (based on 5%)
Top scan speed of 67opm
Optional booklet maker with 15 sheet booklets
• Optional 2/3 hole punch
3,000 sheet capacity finisher with 50 sheet staple
• Optional 2/3 hole punch
200K/month max duty cycle
Recommended max monthly volume of 50K/mo
Built-in controller has 1GHz processor with 2GB RAM
Optional embedded Fiery controller in early 2011
- MWAi of Scottsdale, AZ, announced that future A3 & A4 Samsung laser MFPs will offer the company’s optional embedded software for remote management of the devices, including auto meter collection.
- Apparently, the U.S. Navy signed a $3.3 billion, 5 year, no-bid contract with Hewlett Packard to manage its computers and data systems.
- IDC report on managed print services revealed:
o predicts MPS market will see a compound annual growth of more than 10% over next 5 years
o market driven primarily by advertised cost savings
o warned that “overzealous attack on the bottom line” for short-term financial benefits could mean that organizations leave themselves at risk of “damaging productivity shortfalls” in the future
o predicted sharp fall in number of qualified knowledge workers employed in businesses
o workers currently spend an average of 7.4 hours per week “searching but not finding information” and “reformatting data from multiple sources”
o businesses are advised that when considering MPS agreements that they include document workflows
o “Document workflow initiatives are increasingly being identified as one of the last untapped areas of the IT infrastructure to deliver significant productivity enhancements” said Leigh Worthing, IDC lead analyst
- The Torrington, CT public school board awarded a 5 year managed print services contract for copiers to Advanced Copy Technologies. Details:
o Currently spend $225,000 every 5 years to operate desktop printers
o Expects a 70% reduction in budget for printers
o Teachers have expressed concern about removal of printers from their classrooms
o New copiers will require teachers to input security code
o ACT is owned by Greg & Cindi Gondek, and carry Lanier/Kyocera/Xerox products
- Pira International announced results of study of the on-demand book printing market:
o Inkjet equipment sales are expected to grow 135% by 2014
o By 2018, 43% of book printing revenue will be done by digital printers
o Book runs of 5,000 or less account for 70% of book printing
o eReader market has estimated value of $500 million in 2010
- One copier dealer buy another in Ohio. Barry Clark, President of Perry Corp.(Konica Minolta, Kyocera, HP, Muratec, Riso & KIP) announced that the company acquired the copier division of Friends Business Source of Findlay, OH. He stated; “We are growing and increasing our presence throughout northwest central Ohio, southern Michigan and western Indiana.
- Canon announced a new option for its imageRUNNER MFPs that have the MEAP platform for embedded applications. Details:
o FACSys Connector from emFAST Inc.
o Works with FACSys fax servers
o Can route content either to fax numbers or to many popular content management systems
o Ensures that all fax transmissions are captured and recorded with audit logs and images stored for retrieval
- Micro Solutions Enterprises of Van Nuys, CA announced it will make generic color wax sticks that will work in the Xerox Phaser and ColorQube color devices, for those looking for a lower cost alternative to genuine Xerox supplies.
- Survey shows hospitals with EHR systems are ready to meet some components of the “Meaningful Use” rules set forth by federal government to access HITECH stimulus dollars:
o Conducted by HIMSS (health information management systems society)
o 22% have capability to achieve 10 or more of the required core measures in Stage 1 of meaningful use
o 34% can achieve between 5 and 9 of the core measures
o 40.47% can achieve 5 or more of the menu items
o 9.61% can achieve 12 core measures
- Most common benefits of installing an EHR(electronic health records system) according to New England Journal of Medicine:
o No more filing, pulling, re-filing or creating paper charts
o No lost charts
o Less time filing
o Universal chart access
o Easier compliance with chart requests
o Improve external communication
o Fewer call backs from pharmacies
o Higher quality documentation
o Spend less time charting
o More efficient chart signing
o Built-in health maintenance protocols and reminders
o Improved medication management
o Improved customer service
o Free up valuable office space
o Eliminate transcription costs (average physician spends $12K to $25K/year)
o Eliminate chart creation costs (average of $5 per chart for supplies and labor)
o No more paying staff to pull and refile charts (average of $0.40 per transaction)
o No more cost to find lost charts (average of $2500 per year)
o Eliminate paper faxes for prescription renewals (average of $36K/year for supplies and labor)
o Reduce undercoding, where physicians are not getting paid for everything they do (average of $25K/year)
- Study by Medical Economics magazine shows that annual cost for an average physician practice to manage paper charts is: (instead of using EHR)
o $12K/year for transcriptions
o $2400/year for paper chart supplies
o $41.6K/year in labor to pull and refile charts
o $2.5K/year in labor to find misplaced charts
o $36K/year for inbound faxes
o $21.875K/year for outbound faxes
o $25K/year for money lost in downcoding (not claiming enough)
o TOTAL = $141,375/year
- According to the Kansas City Business Journal, due to wildlife environmental concerns, EHR vendor Cerner is reconsidering the location of its future 600,000 square foot office in Wyandotte County.
- Cerner wins contract from DeLand Hospital of Florida and North York General Hospital of Toronto.
- Cerner announced it will sponsor the USA Bid Committee to help bring the FIFA World Cup soccer championship to the U.S. in 2022.
- McAfee and Cisco have released their detailed cybersecurity reports for the third quarter:
o 60,000 new pieces of malware were identified per day, quadruple the 2007 rate
o In third quarter, McAfree identified 14 million unique pieces of malware, up 1 million
o The Zeus botnet malware let business to lose $70 million to Ukranian organized crime
o The Cutwail botnet malware used denial of service attacks against 300 websites
o 60% of Google search terms delivered customers to malicious sites in first 100 results
o 10% of malware was encountered via search engines
o 7% of malware was referred by Google
o 7% of all encounters targeted Java
o 1% targeted Adobe Acrobat Reader
o Pharmaceutical vertical was the most targeted
- Survey of large healthcare organizations conducted by Ponemon Institute reveals the following about data security:
o 85% feel they comply with HIPAA
o 72% enforce policies with includes termination of employees who pose threat
o 71% provide training to users
o 66% have business associate agreements
o 65% ensure minimal system downtime
o 53% perform timely system updates with patches
o 47% secure patient data in motion
o 47% know where patient info if physically located
o 45% conduct independent audits
o 39% prevent cyber attacks
o 32% identify major data breaches
o 31% prevent major data breaches
o 30% determine root cause of data breach
o 29% protect patient info used by business associates
o 23% limit access to data storage devices
o 10% protect patient info used by outsourcers, including cloud computing vendors
- According to the Department of Health and Human Services (DHHS), the most common cause of data breaches impacting more than 500 people is the theft of laptop computers.
o Of the 189 data breaches recorded this year that involved more than 500 people, 52% were result of theft
o 20% were from unauthorized access
o 18% were from loss
o 24% involved laptop computer
o 22% involved paper records
o 16% involved desktop computers
o 14% involved portable devices like smartphones
- Holy Cross Hospital if Florida had to notify 40,000 of its patients that a former employee may have stolen their personal information and sold info to a third party. 4 of the 5 people involved have been arrested, including the former hospital emergency room worker. The info was used to illegally obtain credit cards, effectively stealing their identities.
- McKesson Corp, an EHR vendor, announced it is cutting its lobbying spending by 61%, from $110,000 in third quarter, versus $281,000 a year ago. It lobbied Congress, DHHS, CNS and FDA.
- McKesson announced it won an EHR contract from HealthPoint of Tampa, FL with its Practice Partner product that will cover 110 physicians.
- Greenway Corp. & Sage Corp. announced that their EHR products were endorsed by PA REACH East and PA REACH West, the Pennsylvania regional extension centers (RECs)
- Most companies do not erase sensitive data from hard drives according to study conducted by Kroll Ontrack:
o Only 49% stated that their businesses deployed a data eraser method
o Among that group, 75% do not delete data securely
o Average business suffers at least one data breach per year
o Data breaches cost U.S. companies an average of $6.75 million
o Only 19% deploy data eraser software
o 6Z% use a degausser to erase media
o 33% do not know how to ensure data has been erased
o 22% say they reboot the drive to see if data is still there
o 60% of all old business computers are fully intact with proprietary business data in the second hand computer marketplace
o 40% say their companies gave away their used hard drive to another individual
o 22% don’t know what happened to their old computers
o 16% rely on a product or service report to confirm all of their data had been wiped
- The Department of Veterans Affairs (VA) reported its data breaches in October of 2010:
o Notified 2,574 veterans that there personal info may be compromised
o Two stolen desktop computers
o Lost 22 Blackberry devices
o 79 internal unencrypted email incidents
o 79 mishandling incidents (i.e. mixing up prescriptions)
o 10 mis-mailed medications
- AvMed Health Plans had a class action lawsuit filed against the company by the law firm of Edelson McGuire:
o Two unencrypted laptop computers were stolen on 12/11/2009 in Gainesville, FL, with possibly 1.22 million customers having their personal information compromised.
o Info stolen included Social Security numbers
- According to Dan Vesset, analyst at IDC, the Healthcare business intelligence market was $600 million in 2009, and will grow faster than any other vertical market in the next 5 years. Growth driven by:
o Increased focus on financial performance management
o Labor productivity
o Cost control
o Analysis of billing
o Analysis of payments
o Bed occupancy rates
o Patient treatment
- St. Joseph Health System, with locations in western U.S., announced it chose Microsoft’s Amalga Unified Intelligence System for data storage. It will load data from its Allscripts, GE and Meditech EHR systems.
- Allscripts, maker of EHR systems, announced that it will allow outside developers to write programs. So far, 200 software developers have expressed an interest with 45 already signing on.
- Allscripts has partnered with the Illinois Technology Association to support and promote the ITA Fall Challenge, to identify students who are future technology leaders. Partnership led by Celia Harper-Guerra, Senior VP of Talent Acquisition and Development for Allscripts.
- Allscripts announced it won an EHR contract from SA Health, the public health system of Australia that covers 80 hospitals. Also have install at West Penn Allegheny Health System.
- The Ohio Health Information Partnership, a regional extension center serving parts of the state, announced it selected 5 preferred HER vendor:
o Allscripts
o eClinicalWorks
o eMDs
o NextGen
o Sage
- Geisinger Health System of Pennsylvania was featured recently in Bloombery Businessweek as having spent $35 million to install Epic EHR, and then spent another 4@ million to get the system to work with its pharmacy database.
- Epic won EHR contract from Wake Forest University Baptist Medical Center.
- Dell reported that its sales to healthcare vertical are responsible for its recent financial performance. The company reported that its profits more than doubled, and its revenue was up 19%. Examples of contracts won:
o Methodist Hospital in Houston, TX
o Western Maryland Health Systems in Cumberland, ND
o Songjiang Hospital in Shanghai, China
- Dr. Robert Wheatley of Florissant, MO reported that his laptop computer was stolen from a locked vehicle which contained information on 1,400 patients.
- Vangent of Arlington, VA won a $3.3 million EHR contract from Indian Health Services for locations in:
o Aberdeen
o Albuquerque
o Bemidji
o Billings
o California
o Nashville
o Navajo
o Oklahoma City
o Phoenix
o Portland
o Tucson
- Athenahealth announced its EHR product was selected as preferred choice by Tri-State Regional Extension Center (REC) which covers Ohio, Kentucky & Indiana.
- Meditech wins EHR contract from Memorial Hospital of Illinois. The company also has system in place at Chandler Regional Medical Center of Arizona.
- NextGen won contract to provide its EHR to physicians of Baptist Health Care of Florida and Alabama.
- C3 Partners LLC announced it is offering a on-line software package to assist physicians make sure they are meeting Meaningful Use requirements for fed stimulus funding. www.hitechanswers.net
- According to Office for Civil Rights, over 5 million people have been affected by healthcare data breaches since September, 2009.
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