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Gregg:

There is no attachment from Ricoh or any other third party vendor.

All you can do is change the feed tires (they should be replaced every 200K), you can also instruct the customer to fan the envelopes, run them at a lower speed (60 cpm). If paper is feeding ok, do not try to adjust the feed timimg.

Envelopes were always a problem, however repalcing feed tires, running the system slower and only insterting 40-60 envelopes at a time may increase the reliability.

Art

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