Hey good morning P4P peeps,
Have a challenge with one of my sales reps new ZBAs.
When the customer requested buy-out information from their leasing company it was forwarded to the original vendor and the original vendor is including future service clicks for the length of the contract in it.
It's been a long time since I've seen a company do something like this, and while I may be mistaken here, I thought charging customers for unused clicks on a buyout wasn't legal (at least in NY market, I'm now in California)
Anybody run into this lately?