The Gist
- Digital Customer Evolution. The early stages of digital customer experience evolution set the stage for integrating online and offline interactions seamlessly.
- Digital transformation catalyst. Digital transformation reshapes business operations, leveraging customer insights to remain competitive and responsive.
- Omnichannel experience essential. Seamless omnichannel customer experience is now expected, driving loyalty and repeat business through consistent engagement across platforms.
Once upon a time, experts in customer understanding drew a clear line between online and offline customer experiences, marking the early stages of the....read more here