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Toner Shipping Costs

D DeanwMaven VIP
Most of the copiers we sell have toner included service agreements and we "eat" the shipping costs. We are starting to sell more and more printers and many of those customers do not have toner-inclusive service contracts. We normally charge shipping but it is not cheap, I just saw a bill for 1 toner $114.85 for the toner and $21.00 for the shipping. I'm concerned that this will turn people off when they can spend $40 at staples.com and get free delivery.
Does anyone have any ideas on how to compete with this?
Thanks
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M muleymanElite P4P'er
We have charged shipping for supplies with regards to copiers and MPS contracts for many years. If a client complains, we offer to increase their CPC rate in exchange for "no shipping cost". 95% of the time they pay the shipping cost, which is a Flat rate of $10 per order. Our CPC rates are the lowest in Portland and clients know this when switching from other vendors.
E exit148Docusultant Elite P4P'er
deanw - You may want to look & see if your company is adding a "Handling Fee". $21.00 in shipping sounds high for 1 toner ctg to a Zone 2 UPS acct. If so, thats something you may want to bring up with management. Also, is that cust you were looking at the freight bill on running his biz out of his home? UPS Charges I think $3-4 extra for home deliveries. But you are right, people really do scrutinize their freight charges these days.

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