Dallas,
TX September 17, 2010 - Recently, Technifax Office Solutions, a Dallas
based printer and copier dealer, received a 92% overall satisfaction rate from
their customers, according to a recent Customer Satisfaction Survey. Technifax
offers customers a full range of the highest quality document imaging equipment
http://www.technifaxdfw.com/products_hw.htm and related support services to
Dallas/Fort Worth businesses. According to the survey results, customers are
very satisfied with the service they receive from Technifax.
The survey
results included the following:
· Overall Satisfaction Rate: 92%
·
Customer Service Reps handle my call quickly and courteously: 99%
· My Sales
Representative is knowledgeable and responsive to my needs:
96%
·
Support Staff is friendly and helpful: 96%
· Technician response times: 95%
· Service Technicians are knowledgeable and courteous: 98%
· 89% would
do business with Technifax again.
· 91% would recommend Technifax to someone
else.
Many Technifax customers took the time to comment on their
satisfaction with specific employees and with the company as a whole. Comments
included the following:
"We have always been pleased with Technifax
Customer Service and Service Technicians. I always appreciate your quick
response to our requests for service. Thank you!" - C.W.
"Everyone I've
worked with at Technifax has been extremely helpful; I recently gave Technifax a
very good reference." - V.B.
"The last service call was handled very
quickly. Due to the number of copies I had to have completed by that afternoon,
I was extremely pleased." - B.H.
Technifax employee's look forward to
offering a high level of personalized, attentive service that is second to none
in the area, to their customers in the many years to come.
About
Technifax Office Solutions:
Technifax Office Solutions is a North Texas
leader in providing a full range of the highest quality document imaging
equipment, including Kyocera multi-function printers, Konica Minolta bizhub
copiers, HP printer fleets and more, along with related support services, such
as managed print services http://www.technifaxdfw.com/srvcs_mps.htm and IT
consulting/networking services to Dallas/Fort Worth businesses through a staff
of highly trained professionals sharing a tradition of integrity and service to
our clients. Find out more about Technifax Office Solutions at
http://www.technifaxdfw.com.
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