TCRU and the MP9000, et.al.

Simply tell the customer that "the classrom training is $2500 for the five day course, taught in Seattle. All training expenses are covered except for food, lodging and air-travel". BTW classes are booked through Novemeber 2006.

Agree, why is it in the brochure?

I know that your answer was tongue in cheek but it is a better answer than telling them that there are parts of the brochure that may not true.

We have a customer in the UK. A 24 hour print room. They love the TCRU. Parts are left on site. The fit them then we go and check the machine and rebulit units.
Webs running out marks on fusers etc all dealt with asap. Even pm's
Like many print rooms either swap or empty the waste toner everyone wins.
The print room opeatives who perform the changes are experienced and do speak to the Engineers for advice. But it has reducded down time and tieing up a engineer to racing over to meet a response time. Now a engineer helping on the phone decide on whats needed solves many problems.

I dont know about the costs. but once the system is up and running if the operators pick up what is needed and know their limits it is a good system. I think also good communcation is needed to ensure the system working to everyones advantage.

now most pm's an engineer goes in vacs and checks over the machine down time say 30 mintues possibly an hour max.
Then once the machine up and running againing you rebuild the units.

Checking over the machines once parts fitted must be done asap and the units rebulit pretty sharpish as its amazing how quickly the units are required again.