Survey of MPS dealers
Results of MPS dealer survey published by Quocirca
- 53% report a negative impact on business performance from COVID-19
- Top challenges for upcoming year:
o 37% = market disruption
o 23% = adapting to managed services
o 22% = digital disruption
o 21% = lack of sales skills and resources
o 21% = impact of cloud on business models
- Top benefits off selling managed print services:
o 34% = opportunities to sell value-added services
o 32% = building long term customer relationships
o 29% = opportunities to sell adjacent services
- How has pandemic impacted print volumes:
o 45% = declined
o 33% = no change
o 17% = increase
- Expectation for 2021 versus 2020:
o 19% = decrease in revenue
o 11% = no change
o 66% = increase
- Top opportunities over next 5 years:
o 37% = cloud print services and solutions
o 21% = document disposal for home workers
o 30% = home printing services
o 18% = MPS
o 29% = contactless secure printing solutions