SP 4100n printer via USB

what application??Are they using the right drivers???

and what's he mean by "not properly"? Not at all? What happens when they print through the network?

quote:

Originally posted by Art Post:
what application??Are they using the right drivers???

I'm not sure what the application is...could be a proprietary banking software, because it is at a teller's desk.

quote:

Originally posted by JasonR:
and what's he mean by "not properly"? Not at all? What happens when they print through the network?

For some reason, he wants to connect it via USB instead of connecting it to the network. His exact words were, "You have to uninstall the printer – unplug the USB cable – ensure it is all deleted then plug in the USB cable and let the system find the printer again. The installing technician was out to configure the unit last week and to assist he turned off DHCP and turned on the USB interface."

Are you still having the issue?

Thanks for checking, but I'm not sure. We sent a technician out today, so it may be fixed since I haven't heard any negative feedback from my contact, but I won't know until I check in with him tomorrow.