It was refreshing seeing Yoshida back at the helm, however Ricoh obviously has a tremendous amount of damage control to do within the dealer channel. There were a number of dealers not present at the dealer awards dinner, and Ricoh obviously had no knowledge of this as they called out names only to get no replies. Quite a few whispers about Cannon agressively seeking out these disgrunteled Ricoh independents. Congrats to fellow P4P,er Drew Murrah as his company won an award in Black/White MFP category. Overall it seemed like the dealers that have been able to get away from just "box" selling to more of a solution type sell thru are making money and many had record years last year, and are expecting the same next year even with the bad economy.
Original Post