AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced it was named a November 2019 Gartner® Peer Insights™ Customers’ Choice for IT Service Management Tools. Gartner states, “IT service management (ITSM) tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSM tools facilitate the tasks and workflows associated with the management and delivery of quality IT services. These are most heavily used by IT service desks and IT service delivery functions. Some non-I&O departments (such as HR or facilities) adapt generic ticket-handling and workflow capabilities for their own use. Previously, Gartner has called ITSM tools by the name IT service support management tools (ITSSM tools).”
“We are honored to be named a Gartner Peer Insights Customers’ Choice for IT Service Management Tools and believe it recognizes our dedication to providing our customers with the best possible solutions that will empower their employees,” said Lee McClendon, general manager and senior vice president of ITSM at SolarWinds. “The ITSM market is constantly evolving, so we are grateful to our customers who provide feedback on Gartner Peer Insights as it helps us better understand their needs.”
The Gartner Peer Insights Customers’ Choice for IT Service Management Tools names vendors in this market with a high customer satisfaction rating provided by verified end-user professionals who have experience purchasing, implementing and using the product for IT service management. Reviews that were shared include:
“Service Desk provides us with tons of user information,” said an ITS specialist from the government industry in a Gartner Peer Insights review. “This information helps us teach our end-users how to take care of repetitive issues. This has vastly reduced the volume of the tickets that we receive."
This announcement comes on the heels of SolarWinds making a wave of updates across its Orion® IT operations and application management suite, including the integration of SolarWinds Service Desk, allowing IT pros to create and manage tickets for IT incidents directly within the Orion Platform. Last month, SolarWinds also released two new employee engagement tools: SolarWinds Service Desk Chat and an upgraded mobile app experience. These new tools provide new mediums and opportunities for IT workers to engage with employees, allowing IT ticket requests to be communicated and addressed faster.
To find out more about the SolarWinds’ IT service management solutions, visit https://www.solarwinds.com/service-desk.
About Peer Insights
Peer Insights is an online platform of ratings and reviews of IT software and services that are written and read by IT professionals and technology decision-makers. The goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 215,000 verified reviews in more than 340 markets. For more information, please visit www.gartner.com/reviews/home.
Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.
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About SolarWinds
SolarWinds (NYSE:SWI) is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services. Learn more today at www.solarwinds.com.
The SolarWinds and SolarWinds ITSM trademarks are the exclusive property of SolarWinds ITSM Israel Ltd. or its affiliates and may be registered or pending registration with the U.S. Patent and Trademark Office and in other countries. All other SolarWinds and SolarWinds ITSM trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks (and may be registered trademarks) of their respective companies.
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Contacts
Bridget Devine
Walker Sands
Phone: 312-561-2492
bridget.devine@walkersands.com
Danielle Livy
SolarWinds
Phone: 919-439-9661
pr@solarwinds.com