Smartnet monitor password

Just type in the IP address in the address bar. If this doesn’t work, ping the IP address. If no reply, you may have a bad NIB or not on network. Check firmware level of NIB.

Thanks for the reply. There is no problem reaching the machine with a browser but there is a user mode and an admin mode. To enter admin mode requires a user name and password. On the newer machines it is: leave the user name blank and the password is "password". This doesnt seem to work for the 2712, altho the user mode is there. He has never been able to get into admin mode on these two machines.
It may be the same and just needs to be "reset to default"

Try Username: Administrator
Password: Password

Thanks, tried that too.
From everything I have read so far, the "blank" user name and 'password" password should have done it. I am thinking someone changed the password on the 2712s. I called the IT guy today and left him a message, telling him how to reset the NIB defaults, as detailed above.
I would make the trip myself but going into "downtown DC" these days is a nightmare!

Someone may have put a code to enter user tools. Try to disable or clear the code.

If this doesn't work then you'll need to get a tech to go into Service Program mode and reset the password to the deafult.
user: sysadm
Pass: password

If this doesn't work then get the NIB reset.

It should have worked for him. The default name is blank, and the default password is "password". Someone probably changed the user name or password using the admin tools. If you do not know what the user name/passowrd is, you must have a technician reset the code. The code can only be reset by a technician.

Auto-Response (Bob Cassara)

Thanks for the reply Bob. That is the info I have relayed to the customer.
However, I know the reset method of which you speak and it is the long way around.
This from Ricoh "One of the easiest ways to reset the NIB / NIC of your MFP or printer is to use our "NIB Setup Tool" that comes with our "SmartNetMonitor for Admin" utility. Once you launch Nib Setup Tool and select a device, you can choose the "Nib" menu and select "reboot Nib". You will then be prompted with a screen that has a checkbox for "reset to factory default".
"Please refer to the attached screenshot."