Service only costs for HP laser jets

I don't have the answer you are asking for but I do have some thoughts. Percentage wise, parts are going to be quite small, especially if PM kits are considered supplies in your scenario. That only leaves travel and labor with travel probably being the lions share since it seldom takes long to fix a printer. I would try to establish a trust-worthy calls/printer/year estimate based on your installed fleet makeup and volume and go from there. Apply your burden rate and add a little for parts and you have what I would consider a working number.

Who decides when a printer needs to be replaced? My biggest fear would be having to be responsible for a lot of junk with no influence over what gets removed from service or when.

Let me check gap tco

Great points. I think this can be a cash cow for us. I agree that we need to have some ground rules set that says we will decide when a machine will be replaced...within reason. Customer has asked for a price with "free" printer replacement and straight service. 

I appreciate the feedback! 

Art, if GAP has anything I'd surely be interested in hearing about it.

All i can tell you is they either have it or dont have it, hope you understand that.  Did you attend their webinar a few days ago?  If not there is another one scheduled on our calendar.

Yes I understand. No I haven't see the webinar nor did I do the demo when they called me. I have been all over the place recently and have not been in the office much at all. In the next week or two I will have some time to sit down  and look at it.

I think I read that the average Printer requires a service call once every 18 months. Hope that helps!

Vince