I was in our managers meeting a while back. As most may have seen we are a multi line dealer; Ricoh, Canon, Samsung. We got to talking about machines and service and it was brought up from our VP of Service how much he and our techs loved the Canon's from a service standpoint. His comment was that when the sales reps put a ricoh in the field they have to chase after it but when a Canon is placed in the field we can pretty much forget about it.
I don't have a problem with the Ricoh equipment itself...My opinions of Ricoh come from mostly their corporate mindset and the Direct Ops. I do, though, have a few clients who had used Ricoh for 20 years that we took the business from a competitor and now they will not order anything from us but Canon's from me. Several have said if I try to sell them a Ricoh again they will go somewhere else.
I'm curious if any of you other Canon dealers that are multi-line dealers feel the same way about the two systems.