Thought y'all might be interested in this. I have just finished an analysis of the cost per copy to service the SeriPrinter, as Ricoh has not provided one. Unsurprisingly, Ricoh has incorrect service costs embedded in their marketing CPC tool. Surprisingly, or not, depending on how jaded you might be, the cpc to service @ dealer cost, using fairly low labor hours, comes to ~$0.00133. Most of this comes from the high cost of PM parts. Attached is a copy of my worksheet.
Also attached is a copy of the Product Support Guide (PSG) which is available on TSC website. I make it a point to distribute these with the marketing launch kits for new units so salespeople can understand where the service part of the business is coming from, so we can be on the same page. Most interestingly contained within this particular document are the cautions for printing on Gloss Coated Stock and Vinyls. Good information for all.
Cheers.
Original Post
