scans being reduced with 4045

Nick (Guest)

We set-up scanning with scanrouter v2 link. We were saving the scans as intrays. When we looked at the scan it was reduced, creating a line down the right side of the copy. Line was approximately 10 mm in from the side of the page. We also tried scan to email and had the same problem. We tried changing the format from pdf to tiff and came up with the same problem. We called ricoh's tech support and the guy there tried it and had the same problem. Anyone else come across this and if so any suggestions on how to fix.

Thanks

7/6/044:18 PM

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Jomama (Guest)

This is a little weird.
Reduced in both directions, it looks like a faxed copy. I am assuming that normal copies dont appear this way.
Make sure that TIFF is not chosen at the MFP or at the SR server. (PDF at both)

7/7/047:37 AM

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v-tecVince

Didn’t reduce for me, however, registration was off a little and I also got a line on edge of scan.

7/8/048:48 AM

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Nick (Guest)

We e-mailed the ricoh corporation about this and they said that it was a known problem and that they were working on it. They said that if you scan it in as a pdf there is an option when you select print from the menu that says shrink files to fit paper. If you uncheck this it makes it a little bit better but it still reduces the image. It also still does it as tiff's and e-mail's. Another problem is that you can still see the line down the side when you view the image and dont print it out.

7/8/043:11 PM

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Jomama (Guest)

Thanks for the update

7/8/049:38 PM

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