We set-up scanning with scanrouter v2 link. We were saving the scans as intrays. When we looked at the scan it was reduced, creating a line down the right side of the copy. Line was approximately 10 mm in from the side of the page. We also tried scan to email and had the same problem. We tried changing the format from pdf to tiff and came up with the same problem. We called ricoh's tech support and the guy there tried it and had the same problem. Anyone else come across this and if so any suggestions on how to fix.
Thanks
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