Has anyone seen this before?
I have a 240 located in an account which is currently involved in a scanning project to archive legacy documents.
The volume for this project on a daily basis is very high and they run the scantools (scan to multipage file) 5-6 hours per day.
Now, the problem is that they began to see blank streaks on the center left of the scanned pages which became worse and pretty much bewildered my guys until we had Ricoh come in and it was determined that the surface of the whiteboard was wearing off which was causing the blank streaks.
We replaced the whiteboard and it has worked well for about three weeks and then the problem has reappeared and has the same cause and result.
Could a chemical content of the documents they are scanning be the culprit or maybe a design flaw of the coating of the whiteboard(whiteplate?) be the issue?
They are probably scanning 750-900 "D" prints per day.
Any ideas would be much appreciated.
John
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