Scan to email in Plotbase / Scantool 3.7.1

check additional firewall settings, we run into this often, I'm sure there are a few additional items to check.

Spent hours on this. Never could get it to work. Strangest part is that the Ricoh product manager did not know it had this option. We settled on the idea that the SMTP server needs authentication, although the customer IT dept. swears this is not true, and it works an dozens of small format Ricoh MFP's. Has anyone had scan to email work for them on Plotbase controllers?

maybe someone can copy this an put it in the ratio forum, they support the plotbase software.