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From: Lee Sent: 5/9/2002 10:26 PM
And there are how many thousands of them and less than a hundred over here. I first got introduced to you guys through the league...there is a lot of good info on the site itself, but it seems the more professional (more serious maybe?) people have migrated over here. Thanks for inviting me along for the ride. I enjoy it!

Lee
From: ricohaficio Sent: 5/10/2002 6:37 AM
How it all started....., Just a quick story for those of you who don't know.

A few months after the 850 was first introduced, I was able to secure a demo for the 850 at one of my potential accounts. This account is a copy center and is a Canon House.

The owner is a great guy, I had been courting his business for about a year before the demo. He stated that as long as the copy quality is similar to the Canon iR600's he would pull the trigger. They make alot of manuals and need to keep the copy quality consistent throughout the entire run.

Well, the machine arrived and it cruised through the copy jobs early in the morning, later in the day they had to run a large digital manual with pictures, text, and graphs. This is were we lost the sale, the 850 could not reproduce half tones similar to the Canon, no matter what we tried, PSIII, PCL, even changing to the Fiery Controller. I then learned that our technicians along with a Ricoh tech who was on-site had to over spec the system just to make it print solid blacks.

We removed the system and thanked the customer for the opportunity for the trial. The next day I made phone calls to people at Ricoh and it seems that they new in advance that this system was not capable of running solids blacks nor good half tones. That is what made me pissed, not the fact that I lost the sale. I gave the Aficio 850 a reaming report on the Aficio League and was promptly banned for about a week, or as I called it censored. I was later re-instated and told not post negative comments about Ricoh equipment (which I though was ludicrous, I did not want someone losing a potential account like mine).

I then said, I can do what Ricoh is doing and can make it better, because not all of the products are covered and we can't get information quick enough. Here we are today, a successful group sharing information and getting answers quicker for our customers and ourselves.

What happen to the customer I demoed the 850 to.........? He has never bought a Ricoh product from me, however every time a customer asks him who to call for a copier. He gives them my name and number. I have sold at least 8 systems to his friends in business and one was a national account.


So much for the short story!
From: spressomon Sent: 5/10/2002 8:46 AM
It gets down to the fact Ricoh and most of the
Japanese copier companies are not true business
partners with their independent dealers. We all have
numerous, validatable, horror stories about them.
Some of our issues would even prove Ricoh has violated
federal (monopoly) laws. But here we go every day
trying to put all that behind us in the essence of
trying to make a decent, honest buck.

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