I have a weird situation where a customer had a Savin C9120 from us and upgraded to the MPC2003. Not long after install they began having issues where the computers were saying the printer was offline and they could not print. Restarting the print spooler seemed to resolve the issue. Mostly Windows 8 machines but they were printing fine to the other model in the past.
I called the hotline and they told me to uncheck SNMP status enabled in the TCP/IP port configuration on the computers. Since then I have been calling every day...3 or 4 days. No more problems with the printer showing offline.
However, today they said the owners print jobs were hung in the queue and they had to restart his computer. They think it's a fluke. I'm afraid not.
Whenever this has occured in the past I have been able to ping the MFP and web into it.
Any thoughts are greatly appreciated...I'm just waiting for the other shoe to drop. 
