Savin 8075 Phantom Jams

If its a dusty environment, maybe thee is dust on the bypass photocell

I'm asking those questions to the customer now. Dust in the air may be the key to this, and if the bypass tray is down when the jams occur.

The customer called back and said the 8075 was still jamming in the bypass tray. I went to the customer and tried to duplicate what the problems were. I ran paper landscape, portrait, half sheets, ledger size, but could not get the bypass tray to jam. I asked all the girls who were using the machine if they had a jam, only one could say it did. I had her come and show me what it was doing. It wouldn't jam for her either. But she swears up and down that it will jam everytime she tries to use the machine. The only thing I did to make her happy was to change the paper setting for the bypass tray to a Bond setting, and set the output location to the finisher upper tray. It's been 3 days since I was there and have not gotten another call.

Some customers are like that: Peter and the wolf (also known as Chicken Little) syndrome.
Not much you can do, but tell them you can't fix it if you can't recreate it.

I'm not sure about the 8075, but some systems have an access there for duplex of 11 x 17. Is it possible that she thinks its the bypass, but it's really somewhere else?

Is the product connected and getting a papertype mismatch?

Just grasping at straws.

quote:

but some systems have an access there for duplex of 11 x 17

Good thought but this machine isn't one of them.

It's been several months, and we haven't had the same call on this issue, but it wasn't that the girl was getting an error message of mismatched paper, she would put a letter size sheet in the ADF in the portrait position, and put the paper in the bypass in the same direction, and the machine would jam.

I couldn't get the machine to reproduce the problem, our techs couldn't get the machine to reproduce the problem, and 9 other girls in the office couldn't get the machine to jam. Some users are going to complain about a machine when it is their own stupidity. The adage goes "It's always someone else's fault, but not me."

This machine consistently runs 60k+ per month from both prints and copies, and the jam count now is less than 8 and those are not from the bypass tray.