Samsung SCX-6345n

We are attempting to set this up tomorrow. Will let you know, here's questions that I have. How is job accounting set up through Sync Thru?

SyncThru¢â Web Admin service
SyncThru¢â Web Admin service allows IT managers to easily manage and monitor all printers/MFPs on the network. The powerful feature permits job accounting, usage metering, authentication, storage management, remote driver installation and modification of settings.

We are attempting to set this up tomorrow. Will let you know, here's questions that I have. How is job accounting set up through Sync Thru?[COLOR:GREEN]

I haven't reached that point yet. But when I do, I'll post how it works and how to configure it.

we are still struggling with scan2email, has anyobe figured this out with the Samsung 6345n yet?

do you set administrator emails address also ?
i also struggling on setup the job accounting. seems not working.

We are still trying to figure this out! Will get back to you as soon as we find the answer

what is your scan to email problem ?

the problem I am having is that the scanner is not connecting to the smtp server. Everyrhing is set up exactly like the Savins we have, but no connection. Have you ran into the same problem, Art?

yes, we have put the same settings into one our ricohs and it works, we then go the sammy and no deal. We have escalated this to level II at Samsung, have you done the same? If you have not you should so this gets solved.

After that we will have to work on the job accounting feature, have you done anything with this.

And by the way, the sammy will not recieve letter and legal faxes, this will all come out on letter with legals being reduced (Arghhhh!)

Yes, we have escalated it to level II at Samsung already. I emailed them screenshots of my settings and they are comparing that to their settings. Hopefully I get an answer soon.

Thanks for the heads up on the fax issue! I have not tried the accounting yet. I will reply back after I talk with Samsung.

I ran in to the same email problem with the Samsung. I get a DNS error one way, change some settings and then get an authentication error the other way. Put the settings into Ricoh machine with no problems. I used a different smtp server and mail setting and got it to work.

The Samsung also won’t receive incoming fax to legal size paper; it will print on two letter sheets. Tech support says “we get a lot of calls about this.” Sales said “tech support has a firmware update to fix that.” No one at Samsung tech support knows about the firmware update.

I talked to several people at tech support and sales nobody knows about user or accounting codes.

They have a long way to go in the MFP market. They should stick to cell phone, TVs and toasters.
I think we’re on the verge of putting a few of these boxes out and losing the customers forever because of the low cost and profit that is made. Low cost is the key, but remember, “You get what you pay for.”

I understand you being angry and fustrated, however I do not think the box is a bad one. I do think that Samsung maybe lacking in the support of the product, however if we keep the pressure on they will be forced to make changes. I have an email address for someone at Samsung, I have to email him and he will contact Korea for changes in the software.

We'll see, however I doubt we will lose customers, they know what they are buying, a low cost alternative to 11x17 main frames. Nect month Samsung will release a 55ppm MFP, its the start of something big.

I've been reading the posts about this unit for the last few months and not said much, which usually is a smart thing for me to do!
I guess the one thing that comes to my mind is do we need to be all things to all customers?
Do we need to have in our bag something for everyone, even if it means taking on a product that isn't proven or that could perhaps come back to bite us in the butt? I am not sure if there is a right or wrong answer to these questions; I think it is a matter of what you want as a provider of solutions for your customer and if that means adding products like this, then go for it. I honestly believe that I can provide for my clientel great solutions without it and if it means I lose a deal or two then I have to live my decision not to carry a product. That's why we have 10 vendors in my area....I just don't think I can be all things to all people all the time. Just my two cents worth.

V-Tec, If you don't mind, could you let me know what you did change to make the Samsung work and where you made the changes? Did you use an IP addy or the actual server name?

quote:

Originally posted by Neal:
I've been reading the posts about this unit for the last few months and not said much, which usually is a smart thing for me to do!
I guess the one thing that comes to my mind is do we need to be all things to all customers?
Do we need to have in our bag something for everyone, even if it means taking on a product that isn't proven or that could perhaps come back to bite us in the butt? I am not sure if there is a right or wrong answer to these questions; I think it is a matter of what you want as a provider of solutions for your customer and if that means adding products like this, then go for it. I honestly believe that I can provide for my clientel great solutions without it and if it means I lose a deal or two then I have to live my decision not to carry a product. That's why we have 10 vendors in my area....I just don't think I can be all things to all people all the time. Just my two cents worth.

And a great two cents it is! At our dealership we needed a way to combat direct branches selling at or around cost to incumbment accounts. None of our accounts would argue about $30-$0 more per month than the competition becuase our service is great. However when the cost difference is $100 per month less our quotes, we can not compete. We have not stopped selling Ricoh, however we are using the Sammy's to keep existing clients where the volume and the need is right.

Some will love the unit and some will hate it, I think Sammy may have rushed this to market before they had all of the support in place for the product and should have probably waited a few more months, and maybe we should have too. But the Sammy has proved that the box is capable of beating the competition and still getting a decent GP out of it.

I'll be dollars to donuts the industry as a whole will make this change over within the next 18 months.

Cheers!! Happy Fourth of July!!! As they say in Baseball, I'll be taking a blow for a few days over the Holiday!

I’ve tried several SMTP server and email addresses until I found one that worked. One problem, if your mail account requires POP3 authentication, you can’t enter “@mail.com” to the user name. Use any mail address who cares.

I agree from a sales perspective, however from a service point of view it’s a nightmare. Sale has a box, it cost X amount, and they sell it for Y amount. Gave me my check and I’ll deal with it later.

Service needs to learn all about the equipment in a matter of days. This is not easy when we see 3 or 5 units from a manufacturer. We live with the problems for 3 or 5 years. When there’s a problem sales wants to know why we can’t fix it or the company needs to replace it with a model from our main manufacturer. I’ve seen this happen time and time again

i have try on samsung 6345N job accounting plugin, is working finally. but once you job accounting to capture usage count, for printing, you need to set the print job to confidential, coz here only you can key in the user id & password. You can't key in password in normal print job. I also be informed that samsung will come out another drivers for the 6345N to used with job accounting. as now is very troublesome when user send print job, they have to release from everytimes. The new driver will have a part to key in user id and password for normal print jobs. similar like ricoh user code that we key in in printer configuration.

Any1 of you tried to reset the usage count for 6345N ? The total count / total impression count. I have tried upgrade firmware for the machine GUI / JFS and network firmware, and try to reset again, is not working. any1 can help ?

have you try to create an email for the samsung machine ?

quote:

Originally posted by mikefio22:
the problem I am having is that the scanner is not connecting to the smtp server. Everyrhing is set up exactly like the Savins we have, but no connection. Have you ran into the same problem, Art?

quote:

Originally posted by ChinHuat1741:
have you try to create an email for the samsung machine ?

quote:

Originally posted by mikefio22:
the problem I am having is that the scanner is not connecting to the smtp server. Everyrhing is set up exactly like the Savins we have, but no connection. Have you ran into the same problem, Art?

I’ve tried several SMTP server and email addresses until I found one that worked. One problem, if your mail account requires POP3 authentication, you can’t enter “@mail.com” to the user name. Use any mail address who cares.