Sales Recommendation Please

I'm sure you'll get a lot of responses for this thread, when upgrading most users will want to stay with the same speed, unless you can convince them otherwise to go to a slower unit based on how many copies of each original is copied, the copy and print volume is low, and ask them how many times they actually print more than 45 pages at a time.  I've got more but would like to hear from others.

I'm curious what makes Toshiba so bad that you would rather put a 23 ppm Samsung.

Regardless, one tact is to show the difference in available time. It isn't a perfect science but divide 8K by the speed of the machine. A 23 ppm unit is actually occupied 5.8 hours per month. A 45 ppm is occupied just under 3 hours. 8 hour days times 21 working days is 168 hours. "Mr. customer, is it worth $x,xxx to have your copier idle 165 hours vs 162 hours each month?"

As a dealer for both Samsung and Kyocera I'd take the Samsung any day of the week.  I'd suggest the Samsung SCX-8240NA.

Thanks for the posts.  I have worked on Toshibas for the last 25 years but the last three mid-level series have been flimsy. Mechanically things have gotten cheaper and less durable. We have sold several and they just don't hold up. So I'm looking.

We have also sold Samsung almost since the beginning. Now Samsung won't sell their bigger A3 machines to us small independent guys So much for loyalty.

Not sure what I'm going to propose but I have to decide soon

Thanks again for the replies. You all are a great source of knowledge

Do a side-by-side for them and explain the differences.  Set the expectations right and let the customer make the decision.  Maybe they say, we'd rather have "X" Feature than additional speed, or maybe they say, we have 45ppm, we want 45ppm moving forward.  This way the customer is the one driving that decision process and should it ever come back to bite you, all you have to is professionally remind them of their direction and then come to the rescue with a solution