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I know that in DFW all Xerox Direct accounts have been assigned over to the local Global branch. That Global branch was a massive Ricoh & Konica Minolta dealer prior to the Xerox acquisition, and they struggled at retaining that base over the past few years with RBS, IKON and 7 other RFG dealers chasing after their Ricoh placements. I wonder if part of this move is to further subsidize GIS with SMB accounts while conveniently allowing Xerox Direct to transition to selling solutions & services to larger organizations.
This is just the first wave, with additional cuts coming at Christmas or soon after the New Year.

From Industry Analysts:

"220 employees from Ricoh will be officially laid off as of today. Although still unconfirmed, sources that wish to remain anonymous within the organization have told us that an announcement will be made shortly. We’ve been told a mix of 220 IKON and Ricoh employees at the director level and above will be affected.

The move does not come as a surprise as earlier this year Ricoh announced massive layoffs. Ricoh is in the midst of a major worldwide restructuring, as evidenced by the recent news they may close their UK toner division, announcements last week they had cut headcount at their InfoPrint Solutions Plant, and even the elimination of US President and CEO Jeff Hickling.

It appears that Ricoh is consolidating redundant positions in the field and possibly at Malvern PA and West Caldwell locations"

The move helps accelerate the transition of HQ from West Caldwell, NJ to Malvern, PA by April 1, 2012.
any dealers get this letter?

http://industryanalysts.com/IA...Field_Structure.html

Dear RFG Dealer Principals,
Yesterday, Ricoh announced a new District field structure for our direct channel in the U.S. that will bring a stronger alignment of growth initiatives to the field. While this change does not directly impact the dealer channel, I wanted to share some details with you about how this change will help strengthen our dealer/direct relationships and collaboration. As a valued partner we want to keep you informed of the exciting changes taking place within the direct channel.
Over the past decade, Ricoh has invested in a broad portfolio of products and services and has gained market share in the industry through its strategic acquisitions and vision of growth. This has included a focus on both our direct distribution and dealer channels, as well as improved collaboration between the two channels. Over this time, we have made investments to expand our services business model as a key growth strategy, including a focus on IT Services, expansion of our production print portfolio, and the ongoing development of the ChaMPS program for our dealers to leverage Ricoh’s services resources.
To further integrate and align our direct channel for growth and services, we are introducing a new streamlined District field structure in the U.S. for our direct channel with 10 geographic Districts, which replaces our former Region and Area structure. Under this new District model, District Vice Presidents (DVPs) will drive our sales execution in the field, supported by a national model for technology services delivery and enterprise services operations. Dave Greene, Vice President, Direct Sales, will have continued responsibility for direct channel sales under this new structure.

As part of this announcement, we also announced a future step in our direct channel integration as it relates to aligning under a unified brand. In April 2012, we will leverage the strength of a single brand, transitioning the IKON brand to Ricoh in the U.S. This does not impact the Savin and Lanier brands in the U.S., and we will continue to align our dealer channel under the Ricoh, Savin and Lanier brands.

Our dealer channel support structure remains unchanged and we look forward to providing the same strong support for our dealer community that you have come to expect. Under the leadership of the District Vice Presidents (DVPs), the direct channel will continue their collaboration with dealers. The District model also provides for a single point of contact for dealers into our direct channel through the DVPs.
We will continue to provide the tools and strategies to help you grow your business as you remain a critical part to Ricoh’s business strategy. If you have any questions, please contact me or your Region Vice President.
Thank you for your continued commitment.


Jim Coriddi
Vice President, Dealer Division
Lets see IKON brand is now gone...(good), however does "not directly impact the dealer channel" mean no impact at all or there may be some impact?

I heard that there were 220 layoffs, however no one has been able to confirm this, I'm thinking this is all on the direct side of the channel?

Seems to me Ricoh has concentrated on Production systems and MDS (Champs), and have left gaping holes in the product line. Since most dealers don't or can't afford to carry the Production Units and most dealers are not doing the Champs program. I see this as a benefit for the Direct more than dealer.

We (Dealers) still don't have the A4 blacks systems, seems now that there was never a low end wide format LED device, and we have no A3 Black product except for the repositioned MP2500B (which is 3 years old).

Just wish they would get their act together....
Ricoh laid off roughly thirty (30) employees in their IT Department last week and they were legacy 'Ricoh' folks. Meaning, IKON IT personnel were protected and are still employed. I think I mentioned this before, but a friend of mine stated that Ricoh Inventory Control / Logistics / and Administration are moving to Malvern, PA. They were given 18 months to decide if they will relocate or take packages to leave. My money is on Malvern becoming Ricoh HQ during the FY2012 fiscal year. The focus at Ricoh Corporation of Americas right now is COST-CUTTING.
New Chief Operating Officer Role

As we close out FY11 and complete our strategic planning for FY12, we will
continue our focus on expanding and strengthening our services business,
solutions portfolio and go-to-market strategy. It will be a continuous
journey to evolve our business model to services-led and
technology-enabled. Today's customer is looking for integrated solutions
to their business problems. They want technology innovation in hardware
and software combined with the expertise of a services team that can
integrate those solutions to best meet their workflow and business process
challenges.

We have made significant investments this past year in our services
business, including our global Managed Document Services (MDS)
infrastructure, a focus to IT Services, expansion of our production print
portfolio, as well as our vertical markets and 3-D selling approach. To
fully leverage our resources, we are announcing a change to our executive
leadership structure, effective April 1, 2012, that will provide an even
greater focus on our services transformation.

New Chief Operating Officer Role
I am pleased to announce that Martin Brodigan, Executive Vice President and
Chief Financial Officer, will take on a new role as Executive Vice
President and Chief Operating Officer, Ricoh Americas Corporation, to focus
on our sales and services delivery and ensure that we are providing
customer-focused, integrated solutions to drive our continued
transformation to a services-led organization. In addition to his
continued responsibility for Canada and Latin America, Martin will have
oversight for sales in our U.S. direct and dealer channels, as well as our
delivery of services and integrated solutions. Martin will continue to
report to me.

With this new role, our U.S. sales leaders for the direct and dealer
channels, as well as our Technology Services and Enterprise Services
Operations leaders will report to Martin. This includes our leaders in
Technology Services, IT Services, Professional Services and Managed
Services, to help ensure that we have seamless services delivery across all
channels. Martin's sales, solutions and services direct reports will
include:
Frank Borovsky, Vice President, IT Services
Jim Coriddi, Vice President, Dealer Division
Dave Greene, Vice President, Direct Sales
Glen Mandernacht, Vice President, Technology Services
Dan Nero, Vice President, Ricoh Technology Center
Kathy Weeks, Vice President, Enterprise Solutions Delivery
Allyn Williams, Vice President Enterprise Services Operations

As part of our sales and services delivery our lease financing strategy
remains critical, and Martin will continue to have responsibility for
leasing.

Chief Financial Officer Responsibilities
I am also pleased to announce that Gary Crowe, Vice President of Finance,
has been promoted to Senior Vice President and Chief Financial Officer for
Ricoh Americas Corporation, reporting to me. In this role, Gary will be
responsible for all Ricoh Americas Finance teams in the U.S., Canada and
Latin America. In addition to his current direct reports, Dennis
Dispenziere, Chief Accountant and Vice President, Planning & Reporting;
Tina Johns, Vice President, Internal Audit; and Vince Roma, Vice President,
Business Development will report to Gary.

Gary has been a key member of the finance team for over 11 years. He
joined IKON in the internal audit department, and was quickly promoted to a
Regional role as Vice President of Finance in the West. He then led the
internal audit department as Vice President, before taking on his current
role as Vice President of Finance for Ricoh's U.S. operations. He brings
strong experience and leadership to this role, and I'm looking forward to
working with him in this new assignment.

With the alignment of Enterprise Services Operations under Martin's new
role, we are eliminating the position of Vice President, Enterprise
Solutions. After 23 years, Vic Rainsford will be leaving the company to
pursue other opportunities. Throughout his career, Vic held various roles
of increased responsibility in the audit and finance departments, and
played an important role in the many strategic acquisitions that helped
form IKON. Most recently, Vic has been instrumental in building the
Enterprise Services organization and creating a synergy between
Professional and Managed Services. Vic will help transition our Enterprise
Services operations teams over the next 60 days. I would like to take this
opportunity to thank Vic for his many contributions to the organization and
to wish him well in his future endeavors.

I am confident that these changes will help provide even greater focus on our services-led transformation. Martin will
concentrate on the customer, and the related sales and services activities, which will allow me to more closely focus on our operations, integration and global alignment. My oversight will include supply chain, IT, legal, HR, finance, marketing, as well as strategy and operations. This is an important step as we continue our investments to expand our services
business and bring stronger alignment of growth initiatives to the field.

Please join me in congratulating Martin and Gary on their new roles.

Kevin Togashi
Chairman and CEO
Ricoh Americas Corporation
The message is clear -that Ricoh gets the message that it is a services-led world now, and this restructuring is a step in the journey to this new model.

Ricoh appears to be doing this primarily as an internal initiative, rather than acquisition. Xerox bought ACS, Konica bought All Covered, etc. As we know, there are many challenges involved in integrating acquisitions that come along with the benefits of aquiring an active organization, so perhaps an organically grown model may work.

The biggest challenge is changing the mindset of an organization that has been focused for 30 years on moving boxes, since at the end of the day that is what keeps the factories humming. Until the revenue stream from services comes anywhere close to that of hardware it will be an "investment" by Ricoh in that area with the hope of dividends in the future. In the meantime - "what are you gonna sell this month?"
quote:
Originally posted by fisher:
This was interesting: The other day I called Ricoh (totally useless) Tech support and when the emailed me the service ticket the email address was as follows: globalhelpdesk@ikon.com


kinda makes you wonder right, if you see little cracks like this, I can think are many more that we don't see. I'm thinking Ricoh is well oiled machine like it was from ten years ago. But, I have hope that things will change for the better.
I'll say it again, "Perpetual change is not good."

Please see the latest in the continuing adventures of Ricoh:

Rotation continues !!!!!!

After three years in the U.S. I will be returning to Japan in June to assume the role of Chairman, Ricoh Leasing Co., Ltd., subject to the approval at the shareholder's meeting in June. The last three years have been filled with a great deal of challenge, but the solid foundation that Ricoh has built over the years has allowed us to manage through the challenges and position Ricoh well for the future and our transformation to a services-led organization. I am proud of the progress we have made in our integrations efforts given the challenges in our market, and in responding to the natural disasters we faced in the last year. I thank you all for your efforts.

With my transition I am pleased to announce that effective May 1, 2012 Martin Brodigan will become Chairman and Chief Executive Officer of Ricoh Americas Corporation. My direct reports will now report to Martin in addition to his current reports.

I am also pleased to announce that effective May 1, 2012 Jim Potter will become Executive Vice President and Chief Operating Officer. In this role Jim will have oversight of Ricoh Canada and Ricoh Latin America in addition to his current responsibilities.

I am confident that with Martin, Jim and the RAC leadership team members, Ricoh will transition to the top services-led organization in our industry.

Please join me in congratulating Martin and Jim on their new roles.

Kevin Togashi
Chairman and CEO
Ricoh Americas Corporation
Just recently heard from our sales division that Ricoh sales is telling customers with legacy Canon equipment that July 1 service will increase 25% on any Canon devices still with Ricoh *Ikon* service contracts. Any truth to this?

I realize this may be a good sales tactic to upgrade the base or flip it but is this a system wide announcement of fact or just a savvy sales person?

Thanks
quote:
Originally posted by copierdude:
Just recently heard from our sales division that Ricoh sales is telling customers with legacy Canon equipment that July 1 service will increase 25% on any Canon devices still with Ricoh *Ikon* service contracts. Any truth to this?

I realize this may be a good sales tactic to upgrade the base or flip it but is this a system wide announcement of fact or just a savvy sales person?

Thanks


Other markets have informed me that this is only occurring on service contract expiration/renewal. Just curious what others are hearing or seeing.
During the MPS Photizo Conference there were rumors that Ricoh was going to launch another massive wave of layoffs. I stated this was probably from April 1st and both people commented that this is going to happen within a couple of weeks or less. Anyone else hear anything in reference to this?
Ricoh usually waits until AFTER they hold their Dealer Sales Meetings to implement layoffs, which history has proven.

Since Convergence is on June 10th and runs through the 13th, I believe the layoffs aimed at continued cost cutting will come at end June 2012.

Even if these new layoffs impact the Direct side to a greater extent, they do not want the Press and Media to make any mention in the articles that will be written around this Dealer Event.

Remember what I told you about Marty, he cuts like a knife, but he is also media savvy. He'll enjoy the red wine and toast the Dealers at the WYNN, while soon after...others will LOSE.

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