Ricoh Rcloud Services

Hey Bumble:

I guess in the states that would come under Ricoh's MDS "Champs", hope I'm right on the that.  We can engage with a customer and then have Ricoh involved.  However, for MNS and BDR, we do that internally and don't farm that out.

For the ECM Service we would engage the customer and then hand it over to Ricoh for them to bill and maintain. The BDR service is provided by Ricoh but they bill us and we bill the customer monthly depending on there data volume. You say you do it internally how do you prospect for customers? Do you talk about it with your MFP customers or is it done separately?

With every prospect or existing customers we have a talk with them about MNS & BDR plus network services.

I'm curious with the data volume of billing.  Do you get billed by the GB of usage for each customer or a total GB usage for all accounts that you have BDR with?

You get billed by the customer. So if one customer is not using all there quota we get billed for it and in turn bill the customer.