Skip to main content

Ricoh Professional Services (RPS) of Ricoh Americas Corporation, the leading provider of digital office equipment, today launched a new service to minimize the complexity and cost of printing in today’s highly networked business environment. Managed Print Services (MPS) was created to streamline companies’ current print operations by working with RPS to help reach critical business goals from a productivity and financial standpoint.

The nature of printing has changed dramatically over the years. In the past, printing was simple as everyone either shared one device or had a personal printer. Now the printing landscape is more complex with multiple printers, multifunction products (MFPs), servers and drivers comprising the output environment picture. In addition, users are continuously increasing their standards in regard to results, security, sustainability and cost. To address these demands, Ricoh created the MPS offering. This flexible program makes it easy to outsource all or part of the print management process – without giving up any control over speed, quality or performance. Best of all, users only pay for actual output and work with one point of contact – an MPS expert – in order to streamline the process.

Users of this program participate in a four-part process with MPS experts in order to create a package of services to help them reach their printing goals. The four stages of the process include:
-Assess: Provides a detailed overview of current costs and process workflows, along with maps of output device locations
-Design: Recommends a future plan based on the assessment results with specific productivity, sustainability and security measures built it


-Implement: Includes the execution of the plan in order to help users realize the benefits outlined in the Design phase
-Manage: Helps organizations stick to the plan and adapt to any unexpected changes – enabling projected cost-savings and productivity gains to be realized

Outsourcing all or part of the print management process helps reveal hidden costs, identify savings and significantly reduce spending on output. MPS experts work with an organization to remove underused printers, MFPs, fax machines, etc. in order to consolidate output among fewer and faster centralized systems and produce a more strategic document workflow process. In addition, overhead costs are reduced with devices that use less energy, paper and toner and users are not asked to pay any additional costs other than one monthly charge for actual page counts.

In addition to lowering total cost of ownership, other benefits of MPS include sustainable solutions and security options to help protect confidential documents. Security is a main focus and benefit of the MPS program. MPS experts work behind the scenes by utilizing remote monitoring and management tools to make sure an organization’s print environment is running smoothly and sensitive documents are kept confidential. Usage and workflow are closely monitored in order to achieve optimal device-to-user-rations and make sure the fleet of devices is aligned properly with actual volume. Secure printing, file encryption, and removable hard drives all support regulatory compliance initiatives and are part of the standard features that MPS provides.

From an environmental standpoint, optimizing print environments can help organizations improve their corporate reputation by aligning with “green” initiatives and taking a stand in regards to saving energy, reducing paper usage and maximizing recyclables. The hardware and software that Ricoh MPS experts implement have low emissions in order to maintain air quality and protect the environment.

“At Ricoh we are constantly trying to develop new programs and services to make our customers lives easier. As such, we are proud to introduce our Managed Print Services offering as it not only takes the complexity out of the printing process, but also improves bottom line results,” said Carl Sills, vice president, Ricoh Professional Services, Ricoh Americas Corporation.

For more information please contact a local Ricoh Professional Services representative or visit www.ricohbusinesssolutions.com/rps.
Original Post

Replies sorted oldest to newest

Okay, someone please tell me what am I missing here? "Best of all, users only pay for actual output and work with one point of contact – an MPS expert – in order to streamline the process."

Most of the time all I think MPS is intended for is to get someone elses hardware out and your new hardware in. Right??

If that is true, then all of the MPS is a bunch of hogwash with the type of statement that was issued by RPS. If is not true, how, how can you service 30 different models of printers from 8 different manufacturers and then put a cost per page on every device?

About a year ago I did something similar for one of my accouts, we held the MFP's, however there were over 45 printers that covered 25 different models and 10 different manufacturers. My plan was to rid all of the local printers and strategically place faster printers and or MFP's to handle the workflow and volume. But, I new we had to replace all of the machines in order to manage and charge correctly.

Not every company has all of the same printers? If you are taking service on different manufactuers you will need service manuals, parts manuals, some type of training and some3 inventory on critical parts, right????

I for one believe that managed print services is the removal of all printers and the re-assement of volumes, needs, costs and workflow!

Otherwise, I don't see how you can service the account like you could with all of your own products. A statement like this "Best of all, users only pay for actual output and work with one point of contact – an MPS expert – in order to streamline the process." borders on BIG BULL%^$#

Comments???
I'm guessing they would get rid of the brands they don't service, but that doesn't make their statement untrue.

"Users only pay for actual output" Ok, that's an SMP agreement like we've all been doing for 30 years.

"And work with one point of contact" Of course, once you kick out all your other vendors, you only have 1 guy to call.

The goal of MPS is not to service 30 different models from 8 manufacturers, it's to steamline your fleet and gain efficiency by having similar models across the fleet, using similar supplies that can all be serviced by 1 person.
quote:
d the MPS offering.

That announcement seemed to walk in circles. Not to mention I know the branch in my region can barely sell a copier, let alone assess a real organizations output....

I guess this initiative will keep the branch guys busy trying to learn something new, while we're in their taking the corporate business. Good for them.

Add Reply

Post
×
×
×
×
Link copied to your clipboard.
×
×