Having an issue with the Ricoh MPC3501 MFP and Equitrac 4 Express Suite. After loading the card readers onto the MFP and loading Equitrac, when the machine is "awakened" from sleep mode the touch screen goes "white". Only after the customer does a hard shutdown of the MFP does the machine boot up properly. Any ideas of what could be causing this issue?? Getting no help from Ricoh or Equitrac (Nuance).
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