I wander if this has happened to anyone else. When leasing to customers, we use the Assignment of Proceeds form that allows the leasing company to pay Ricoh direct for the equipment invoice. I usually sell 7-8 of these per month. The problem is that Ricoh keeps telling us that we owe a tremendous amount of money for the equipment that was leased and assigned to them. The leasing companies send all of Ricoh's monies to a lock box at the JP Morgan Chase Bank in Chicago. I have been very specific to the leasing companies as what to put on the pay transfers to recognize the dealer and account number.
Now the problem...The money is there, Ricoh cannot find it! On numerous occasions, I have had to go back to the leasing companies and ask them to prove that they sent the monies to Ricoh, and sure enough, once they see the proof, they back off. I think it is pretty sad on Ricoh's part that the dealer must go back and prove that Ricoh received the monies from as far back as 9 months. What is up with their accounting department?
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