Ricoh USA has announced a substantial addition to its services suite, Ricoh Service Advantage, which offers businesses access to Ricoh’s global network of skilled, certified services employees. This new program empowers businesses to work smarter by capitalizing on business growth opportunities, driving new revenues and profits, and delivering consistent customer experiences by providing these highly qualified resources as an extension of customers’ operations teams. The program helps businesses bridge the gaps in device lifecycle management with “cradle-to-cradle” services related to distribution, installation, maintenance, training and physical asset retirement. Examples include instances when a business needs help scaling up to improve customer experiences, growing its top line to the next level, or gaining expert assistance in managing IT device lifecycles through market expansion. Its service professionals account for nearly 25% of Ricoh’s global presence in 190 countries worldwide. read the rest here
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