I am hoping someone will have some insight to this. I have Ricoh's (301-2852-4002-C4503, etc) at a hospital. When they type in the number to send a fax not all faxes sent are on the journal. Furthermore, if they type in a fax number and the receiving end has an electronic fax service, the e-fax service number or name comes up on the journal for tx rather than the number they dialed. In everything I have looked at, it says for "prioritizing items of journal info contact your service representative" however, my service guys aren't finding where/what to change to have the machine show on the journal what the end user actually typed in for a number to send the fax to. Any ideas?? Thanks for any help you can give. If it is easier to call or email me directly, my number is 406-727-4550 or amanda@dbminc.com. Thanks to anyone who can help me out!
Merry Christmas,
Amanda
