Ricoh CHAMPS Program

I'm interested too. Is anyone participating? Is this being pushed by DSMs?

I'd love to hear everyone's experiences a few years later.

I haven't used Champs once, and will not since you need to register every account.  I guess the only way I would use them is if our company could not supply the solution.

 

My first account that I registered for Champs was denied, because it was a Ricoh account for copy machines, however the customer called us, not ricoh and needed to get a quote on replacing a non ricoh device.

 

I say that's BS!

We are using it for the Commercial Imaging. We just registered our first deal that will be about 50 or 60K revenue. If you have seen my many other posts about Ricoh Direct you know I despise everything about them. The Ricoh services team seems they could care less about copiers and since they are not RBS employees I feel a little bit better. One could argue that they can do what they want to do in regards to account information but I haven't heard of any of that yet.

 

The imaging deal we registered turned shady for a day when I got a call from someone from Ricoh in Chicago saying he received my lead but wanted more information. I told him I wasn't giving him any information on the account since I did not know him and we have a CHAMPS consultant who lives in Charlotte to help with our deals. It turned out the reason he called is because this customer has a name that is pretty common in business across the country and Ricoh sent it to the Chicago office instead of Charlotte.

 

We also will use them for MNS "IF" we ever find an MNS customer.

 

I do like the ability to sell the deal and sit back and let Ricoh do the work and us just invoice the customer. Moving forward we will see where it goes but I do like the programs offered and I do like the people we have in our market supporting us with the program. Our DSM's talk about it but are not making a big push for it.

Hey Jason- approx how many pages is your CHAMPS deal?

We are also a CHAMPS dealer, and have engaged them for one (large) CI opportunity. Unfortunately, client felt the cost of having her documents scanned was too high. I now preface all initial engagements with a general cost per page range so the client has some idea of what it costs to do this. 

Interestingly, Canon has just announced a similar Imaging service but aimed solely on HealthCare. 

I engaged them on one scanning deal and the price they quoted me was so high for the work needed that I was embarrassed to go back to my customer with the final quote.  Problem was after bringing them on site for the visits I felt I had to follow through and present the quote even though I knew it was embarrassingly out of the ballpark.   I marked it up the tiniest bit and the client laughed me out of their office.  Just seemed they quoted me a full blown retail salesman's dream price.  

 

Also very uncomfortable with having an unknown Ricoh rep in my accounts especially one of my bigger ones.

BCarroll, I don't recall the amount of pages but the deal size was around 50,000.00. It looks good based on the competitive companies he has talked to.

Fisher, that's interesting. The deal started out around $300,000 but then the customer decided they would do most things themselves like removing staples and purging unnecessary files, before having Ricoh do the actual scanning. That's when it got bumped down to 50k but the champs people said they wouldn't lose the business based on price. I told them they sounded like RBS people down the street.