We have an interesting problem.
At an account we have a number of Ricoh printers that have started requesting an IP address using win plug and play every 2-3 seconds and their IT had to disconnect each one until the issue is resolved.
Ricoh tech support says that there is a virus on the customers network that is causing this.
First, the customers head of IT security says there is no virus on the network.
Second, if there was such a virus, then why would it affect only Ricoh printers and not any other manufacturers.
Also, on a couple of the devices we cannot see the web page of the printer even though we can ping to it and print to it.
At this account I am also having a problem with the PS driver for a Ricoh MPC4500. They are using windows authentication in active directory and when we send a print job using the ps3 driver, it acts like the job has successfully gone to the device but it never shows up. When we go to the print log on the web page it says there was an error printing to the device and says the user does not have permission. The PCL driver works fine.
I know this is a long message but I am perplexed.
Any help is appreciated on these issues.
John
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