Ricoh and Server setup

Check paper tray settings for the print driver that is on the server, make su they match the setting on the machine.

That was the first thing I checked. It seems as if the driver changes something when it is connected to the server, or if the server is not sending the right info and the driver doesn't recognize it. Anything else I can check?

Can anyone else help?

My first thought is to try another driver, PCL6 or PCL5e, and see if it does the same. Are there any other shared printers that can be reinstalled to verify if the problem is really driver specific?

Did you verify the paper tray settings on the device? SmartDevice Monitor can pull info from the MFP if it is used to setup the IP port.

have you change the paper size setting in driver properties -> advanced - printing defaults and also under general -> printing peferences.

2nd, check your machine setting under printer, set auto continue to 0 min or immediate, then change the sub paper size to Auto.

hope can help !

What type of doc are you having problems with? I assume you have checked the actual document size within the application?

It seems like the RPCS driver uses bi-directional communication. Maybe installing it on the server and sharing it is prohibiting this and creating papertype mismatches. Installing on the server and sharing out is the most simple installation. However, I've found it to be inferior to installing on the local machines with a direct TCP/IP port. It's kind of like pay a little now or pay a lot later. The problem is that may IT administrators prefer this method b/c it makes their installation more simple. However, it can compromise the customers satisfaction with the product and receiving the full benefits.

I go back and forth on which is better b/c time is of the essence, but if it were not I'd always pick the straight IP connection. That should make it very clear what is really best. We're hearing every day that we need to sell solutions, but even a simple job like this takes time. You figure an easy 10 minutes a pc by the time you configure accessories, get the user out of their seat, etc... Solution selling is great, but we should probably start with the basics and this is definitely one of the most important.

Sorry for rambling.