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- Survey results published by Forrester Consulting
- 58% of organizations have deployed some type of automation technologies to digitize paper info
- 49% implemented for fulfillment and verification
- 45% to perform rules-based tasks
- 44% for business spend management
- 44% for back office tasks
- 38% for decisioning
- 30% for accounts payable
- 52% say top benefit is improved customer experience

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