Ricoh Corporation is pleased to introduce the @Remote - Intelligent Remote Management System. @Remote is a Device Relationship Management tool that adds value and a new level of service to our customers. Our industry has long awaited the day when we could collect meter readings of our devices easily, accurately and most important of all ? remotely. The absence of such capability has caused us to ask customers to collect the data and report them manually to you or to have your team involved in the collection.
Historically, we know that manual meter collection is a burden for the customers and yourself. It introduces errors and delays, none of which increase customer satisfaction. Advancements made in digital technology, dramatic increases in the number of devices connected to the network and widespread availability of broadband internet access now make collecting meters of network-connected MFP’s and Printers a practical reality.
In general, @Remote is a system that is entirely designed and developed by Ricoh. During it’s development, our engineering group has worked diligently and continually to enhance our GW Architecture to communicate meter data and device status to the @Remote system. So while the design for @Remote started with a focus on meter reading, many additional capabilities have become possible and even more will become practical in the near future.
What’s more, the Remote Communication Gate network appliance is a small footprint thin server that is connected to the network. It measures only 5.5” x 8.5”!
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