My customer has a 5mb PowerPoint and after sending it to the MFP (ricoh 3260) if you watch the print spooler on the pc it creates something like a 50mb file that will not print???
Original Post
Replies sorted oldest to newest
Try sending the print job to the document server then printing it from there and see if it works...
Which driver are they using?
It behaves the same using pcl6 and rpcs, however the rpcs driver does spool and print faster, but it still spools the same size file.
I want to get a better picture of the problem. Since it hasn't been asked, I take this is an internal controller not external. You didn't say you tried the PS driver, so they don't has PS installed. I think I would reset the ncs, and printer in SP5801. I would also reflash the copiers firmware. Does it do the same if you eliminate the customers network by print the same file from a laptop and crossover cable? If you carry the file to another machine does it do the same as the current location? Sorry I was on a roll, didn't mean to make this such a long response.
Thanks for everyone's feedback but i did resolve the problem. PowerPoint's and other Office applications that contain alot of pasted in images will often get decompressed when spooling and create a very large spool file and usually the MFP's print them at or almost at rated speed. My problem was ultimately with a network port speed mismatch. Again thanks to everyone.