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I have a MPC300 that the customer loads envelopes into tray 3. Lately the envelopes have been getting a wrinkle in them and occasionally not feeding in from tray 3. We are trying to figure out how to get this to go away. When I initially installed the device, it was printing the envelopes flawlessly. My tech says we needed to rotate them 180 degrees in the tray to change where the flap is pushing the envelopes up higher in the tray where the sensor detects them. We did this but we cannot get the address to print also with 180 degree rotation and the machine now "red lights" the printer button as well.
Any guesses or advice?
Thanks,
John

John Anderson

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I think Old Glory means A4. Remember, 4 is less than 3 (it's a metric thing).

You should be able to create an "envelope printer" by installing a second instance of the printer with the same IP address. In the PCL 6 driver (not universal), you can go into the printer properties, print preferences, detailed settings and rotate the image 180 degrees.

When you say the printer "red lights", what is the error? Is it a paper type mismatch? If so, what is it calling for?

How may envelopes are they printing per month? We've always seen problems with envelopes and the Ricoh/Savin hardware (as well as many laser printers). For the time and frustration, when our customers are looking for something to run a bunch of envelopes on I'd recommend a $50 inkjet anyday over an MFP. It's just the right tool for the job. No pressure, no fusing, minimal page coverage. But, you sacrifice image quality and the waterproof of laser.
Old Glory:

I finally sold one last week!! About the begging and pleading for an A4. What I really wanted was an A4 black device and a system that had the same cpp model as our A3's.

I see the current MPC 300/400 very hard to sell especially and they don't justify a cos per copy well when you are replacing an A3 device.

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