Woodhull, LLC is an Ohio-based managed print services (MPS) provider. For more than 60 years, Woodhull has provided exceptional local service and support for its customers’ document solutions needs. With a focus on customer service and local accountability, Woodhull prides itself on reliability, relationships, and results.
Situation
Prior to engaging Photizo Group to perform the POWRR Assessment, Woodhull was a successful, well-run business. Woodhull had begun its MPS program several years ago. Susie Woodhull, the company’s owner and president, was interested in identifying current program weaknesses, maximizing current investment, and planning for any future investments that may be needed.
Woodhull selected Photizo Group to perform the assessment and certification because Photizo is a recognized leader in managed print services and participates in Ricoh’s ChaMPS partner program.
“We wanted an independent third-party to review our progress to date in developing our MPS program, as we had not seen any current industry benchmarks. In other words, we wanted to know where we stood in relation to the indus try standards,” said Woodhull.
Methodology
After engaging Photizo, Woodhull com pleted the POWRR Assessment, a comprehensive, 360-degree assessment consisting of data collection and interviews of multiple team members. Woodhull also completed Photizo’s
MPS Provider Certification. Both programs provided Woodhull with insight into its MPS practice as well as its broader imaging business.
The assessment and certification process consists of four phases:
Phase 1 (quantitative): provider onboarding and data collection;
Phase 2 (qualitative): interviews of senior executives, middle management, and select customerfacing team members;
Phase 3 (consultative): preparation and delivery of the personalized MPS Success Roadmap™ detailing tactical attack plans to enhance business performance;
Phase 4 (certification): upon secur ing a passing score, a sample of the provider’s customer base is surveyed to determine if they would be willing and to recommend Woodhull in five key areas.
Upon Woodhull’s completion of the programs, Photizo Group was able to diagnose the company’s MPS readiness, bench mark its performance against industry standards, and deliver an MPS Success Roadmap. This detailed report provided statistics on the status of Woodhull’s program and specific recommendations regarding how the company could better achieve its goals and maximize investments.
Woodhull went on to say that “Through the ERP upgrade, we will be able to automate bandaged processes, free staff time, and recapture an additional one-and-a-half to two [full-time equivalent] positions.” Also, Woodhull indicated that this move would allow the company’s management team to easily report critical financial and performance data that previously had been difficult to obtain.
Results
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