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This is just part of the story - where's the maintenance rate? are supplies included? what's the volume total's? was there RFG competition?who else bid? To properly assess RBS's offer we need to know more. How many years? can they annually increase anything? Gov't financing can be (sometimes) first year, up-front?
I was involved with this bid. They do not want to do business with RBS but I can not even come close. This is a five year deal. Service is all inclusive along with staples. Just Friday my DSm said I would get no support from Ricoh because this is a RBS account already. Nice to see they support the growth of the dealers while direct gives the farm away.

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