I need a little guidance. We have been a paper cut reseller for about 6 months now. We signed up after a couple demos and meetings with the rep. Nothing really to lose as we had to do nothing except a little bit of sales training online. The problem I have now is that our rep has moved on and now we don't have anyone other than the phone support And the rep never came back to do any training or anything.
I have a legal client who has an equitrac system that is about 10 years old. We have started taking machines from RBS and now they want to upgrade their equitrac. Only problem is that they didnt keep support on the equitrac and now nuance is going to bill them 6 years of back support charges to become current before they will sell them anything else. We proposed uniflow and the pricing didn't work for them (23,000) so now I am looking at papercut. I haven't priced out the equitrac yet, since RBS still owns most of the account Ricoh will not let our dealer reps help us with any piece of it And nuance told us they wouldn't sell us the product. The customer is going to throw Ricoh out the door when he gets word from them about the payment of back support Charges. It will be great when we sell them something as we will win the deal, nuance will lose out, and Ricoh will lose out.
Mix of of ricohs and canons and they need to track copies, prints, and scans. With limited knowledge of my account is there anyone who can let me know the basics of the tracking and also if anyone has any case studies that would be great.
sorry for the long post. thanks in advance.
