SECAUCUS, NJ June 1, 2009 — Panasonic Communications Company of North America (PCCNA) today announced expanded office equipment maintenance that covers both in and out of warranty situations, as well as new repair options as part of its continuing commitment to providing industry-leading factory support to its channel partners and end users. The program, which is the only authorized service program available today in the USA, is available as of June1, 2009 via PCCNA's elite nationwide network of value-added office equipment resellers.
The new offerings meld training, installation, maintenance and repair modules into comprehensive, highly scalable packages that can include on-site service contracts, over-night exchanges, depot warranty upgrades and professional installation, maintenance and operator orientation services.1
"In our opinion, the packages we are rolling out June 1 are nothing less than the industry's best, most comprehensive single-source service and support offerings." said PCCNA Product Manager Bob Curci. "These robust and cost-effective essential solution suites were designed in response to the needs and budgets of companies in today's economy, where maximizing hardware uptime and ROI is a bottom line imperative."
Options2 available in the new packages include:
Advanced Exchange for overnight shipping of replacement units
All-inclusive onsite repair contracts covering parts, labor and travel
Same-day 24/7 service within four hours3
Next-business-day onsite service guarantees
Five- business-day repair center turnaround
Professional end-user training, installation and inspection services.
“We believe the new service plans substantially raise the bar on quality, durability and value with respect to our award-winning document scanners and whiteboards,” said PCCNA President Bill Taylor. “The new 2009 service packages, available for our full line of digital and paper document management products, deliver on our commitment to continuously raise that bar in the marketplace.”
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About Panasonic
Panasonic Corporation is a worldwide leader in the development and manufacture of electronic products for a wide range of consumer, business, and industrial needs. Based in Osaka, Japan, the company recorded consolidated net sales of 9.07 trillion yen (US$90.7 billion) for the year ended March 31, 2008. The company's shares are listed on the Tokyo, Osaka, Nagoya and New York (NYSE Symbol: PC) stock exchanges. For more information on the company and the Panasonic brand, visit the company's website at http://panasonic.net/.
About Panasonic Corporation of North America
Based in Secaucus, NJ, Panasonic Corporation of North America markets a broad line of digital and other electronics products for consumer, business and industrial use. The company is the principal North American subsidiary of Panasonic Corporation -- formerly Matsu****a Electric Industrial Co., Ltd. of Japan -- and the hub of Panasonic’s U.S. branding, marketing, sales, service and R&D operations. Information about Panasonic and its products is available at www.panasonic.com. Additional company information for journalists is available at www.panasonic.com/pressroom.
All brand names are trademarks and/or registered trademarks of their respective companies.
End users may obtain sales information by visiting http://www.panasonic.com/office or by contacting Panasonic at 1-800-742-8086 or 201-348-7000. Please do not publish the editorial contact telephone numbers. If you wish to review this or any other Panasonic document-imaging product, please contact Jeff Ayers at 516 609 9500.
Product images can be downloaded from Panasonic’s extranet site at b2b.Panasonic.com. Username: images, Password: images. Select Image Gallery from the dropdown menu, select a Product Category, choose the appropriate image file.
1 Features, services, prices and terms will vary in accordance with product covered and contract specifics.
2. Specific feature availability subject to contract terms and conditions.
3 Excluding holidays
Editorial Contact: Editorial Contact:
Jeffrey Ayers Bob Curci
Tel 516 609 9500 Tel 201 392 6612
ayersj@us.panasonic.com curcir@us.panasonic.com
http://www.panasonic.com/office
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