Nitro PDF and BH654e

printing from Mac or PC?

Printing from PC.  Nitro PDF does not have a MAC version.

I'm at a loss other than trying all of the print drivers that are available. I's tend to think it is a nitro issue also, however, would not rule out the drivers

Sounds like an issue with Nitro. But I have seen some weird issues if the print driver version and firmware version do not match. Verify that you have the proper driver for firmware version.

Have a remote session scheduled for today with Nitro and the customer.  By the way, Nitro is 10 hours off from me also.  Anyway the customer also e-mail me today that the PDF was being created through a Linux server using 10+ year old software.  Some how the customer would print to this and the PDF was created.  They would then take that PDF and add a text box for additional information.  Where the letter "U" gets messed up is outside the text box.  So it looks as though it is going to come down to not being a machine or Nitro problem but maybe a PDF version problem with his server.  I'll post findings after the remote session.

Found out at the customer today that the document they were complaining about was the one and only that gave a problem.  Found out that a print stream was sent to an old Red Hat server, converted to a text file, then to a PDF.  For some reason this is the only invoice they did this with.  Everything other PDF is being created a newer way.  As near as we can figure is the Red Hat server was creating an older non-compatible PDF.  The real kicker is they found out 3 days ago and still wanted Nitro to fix the problem when there really was no longer a problem.  They have had the Red Hat server shutdown since the 19th of last month and this just happened to be the last job from that server that was not processed yet.

THey just love to waste our time, right?